Wizeline – IT Support Technician Wizeline is a global digital services company helping mid-size to Fortune 500 companies build, scale, and deliver high-quality digital products and services. We thrive in solving our customer's challenges through human-centered experiences, digital core modernization, and intelligence everywhere (AI/ML and data). We help them succeed in building digital capabilities that bring technology to the core of their business. Key Responsibilities Provide day-to-day IT operational support. Provide resolution to issues raised by the users. Provide maintenance to company-owned IT equipment. Document procedures, guidelines, and projects in which you are participating. Communicate and coordinate with IT vendors when required. Provide advice, evidence and guidance during audit engagements. Nice to Have Basic knowledge of Linux and Windows. Basic knowledge in networking. Basic python scripting. Industry-related certifications (ITIL, Network+, A+, CCNA, etc.). About Us Wizeline prioritizes a culture of diversity and development for its nearly 2,000 person team spread across the globe. We believe great technology comes from a mix of talents and perspectives. Our core values of ownership, innovation and community are central to our work. Wizeline is invested in its employees' growth, offering opportunities to create personalized career paths and develop in-demand skills. To help you reach your goals, we have access to LinkedIn Learning and Pluralsight, two top-tier platforms filled with high-quality content. MacStore – Técnico de Reparación de Equipos de Cómputo y Telefonía Perfil Bachillerato concluido o carreta técnica. Experiencia mínima de 1 año en reparación de cómputo y telefonía. Gusto por la atención y servicio al cliente. Vivir cerca de la zona de trabajo. Responsabilidades Brindar soporte de primer y segundo nivel a usuarios Apple. Atención y solución personalizada. Seguimiento de servicios realizados. Promoción y colocación de servicios adicionales. Cumplimiento de métricas e indicadores. Ofrecemos Sueldo base mensual $9,900.00 brutos (crecimiento salarial al cuarto mes). Certificación Apple Certified Macintosh Technician. Beneficios y prestaciones superiores a la ley. Bono vida civil $1,000 mensuales. Apoyo de pasajes $900 mensuales. Vale de despensa mensual. Utilidades (aproximadamente 3 meses). Incremento salarial al cuarto mes. Seguro de vida. Caja de ahorro. Bono de puntualidad. Comisiones de entre 9% y 20% del monto total por los servicios realizados. Bono por logro de indicadores. Cotización al 100% ante el IMSS. Contratación directa e indeterminada. Estabilidad y desarrollo profesional. Horario rolado de lunes a domingo con un día de descanso entre semana: 11:00 am a 8:00 pm y 12:00 pm a 9:00 pm. Mi Empleo Ideal – Zapopan, Jalisco Horarios Matutino: 06:00 a 15:00 pm. Nocturno: 10:00 a 06:00 am o 11:00 a 07:00 am. Descanso en fin de semana. Salarios Matutino: Sueldo neto $8,000.00 a los 3 meses, incrementa a $10,000.00. Nocturno: Sueldo neto $10,000.00. Requisitos 18 años en adelante. Experiencia en puestos similares. Licenciatura trunco en adelante (comprobable). Manejo de computadora intermedio. Manejo de paquetería Office básico. Ofrecemos Sueldo base mensual neto. Prestaciones de ley (vacaciones, prima vacacional, prima dominical, aguinaldo, seguro social). Beneficios extra por ser parte de la empresa. Adelantos de nómina. Préstamos por parte de la escuela. Insulet – Supervisor de Help Desk Position Summary Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. Responsibilities Supervise and coordinate the daily activities of Help Desk staff, ensuring prompt and professional resolution of technical issues related to hardware, software, and network systems. Plan and manage shift schedules, assign tasks, and monitor performance to ensure service level agreements (SLAs) are met. Provide coaching, mentoring, and training to Help Desk team members on technical procedures, customer service, and new technologies. Develop and maintain documentation for support procedures, escalation protocols, and knowledge base articles. Monitor ticketing systems to track incidents, identify trends, and ensure accurate and timely resolution. Serve as an escalation point for complex or high-impact issues, working cross-functionally with other IT teams as needed. Generate and present regular reports on Help Desk metrics, user satisfaction, and areas for improvement. Recommend and implement process improvements, automation opportunities, and end-user training initiatives. Required Qualifications Associate or bachelor’s degree in Computer Science, Information Technology, or related field preferred. Minimum 3 years of experience in IT support, with at least 2 years in a supervisory or lead role. Experience supporting enterprise environments, including Windows OS, Microsoft 365, and common ITSM tools (ServiceNow, Jira Service Desk). Preferred Qualifications Familiarity with ITIL practices and ticketing systems like ServiceNow. Experience supporting users in a healthcare or regulated industry is a plus. ITIL v3/v4 familiarity and/or certification a plus. Skills & Competencies Strong leadership and team management skills. Excellent communication and interpersonal abilities. Proficiency in troubleshooting hardware, software, and network issues. Ability to prioritize tasks, manage multiple incidents, and work under pressure. Familiarity with ITIL practices and service management frameworks. Commitment to delivering exceptional customer service. HCLTech – Service Desk Position Overview Provide hardware, software, and network problem diagnosis and resolution via telephone, email, chat, or video call for customers' end users. Classify service calls according to specified options. Route problems to internal second and third level IT support staff using knowledge base articles. Coordinate with level 2 and 3 and support staff that provide hardware, software, and network problem resolution. Skills Requirement 2-3 years of experience in a similar role. Willing to rotate shifts 24/7. High school certificate. Customer-focused. Time availability required. Thorough knowledge of troubleshooting remote access issues. Excellent communication skills (active listening skills). Ability to articulate and speak with clear voice. Empathy with end users. Good writing techniques (English). Good phone techniques (English). Experience With Computer Repair CompTIA Service Desk Information Technology Microsoft Exchange System Administration Microsoft Office Benefits Direct hiring, 100% payroll schema. Benefits above law (major and minor medical insurance, saving fund, grocery coupons, 12 days vacations). Convenient office locations. Great work environment. Flexible dress code. Multicultural environment. Location Onsite – Guadalajara. Role Service Desk. #J-18808-Ljbffr