This Is How You WOW Key Responsibilities Perform remote system debugging and resolution of complex failures that go beyond standard protocols. Identify real-time bottlenecks and implement strategic improvements to enhance fleet efficiency. Conduct thorough technical investigations into recurring issues to ensure long-term system stability. Technical Expertise Lead the internal expertise for the full spectrum of browser-based diagnostic and fleet management platforms. Serve as the primary technical point of contact for Sales and Service teams regarding critical technical hurdles. Evaluate the severity of technical escalations and determine when direct involvement from Engineering is required. Translate complex field data and technical challenges into actionable insights for the development team to drive product evolution. Education Degree in Mechatronics, Electronics, IT, Systems Engineering or similar. Experience 2 years of experience and basic understanding of service or application engineering for complex mechatronic machines. Specific experience with mobile robots is highly preferred. Knowledge, Skills and Abilities Good proficiency in English. Proven ability to gain proficiency in new software and browser-based analysis tools. Skilled at identifying patterns in data and translating them into clear derivations. Tech-native mindset with zero friction when adopting new hardware or software-driven technologies. Comfortable shifting digital workflows without loss of productivity. Benefits Saving Fund Food Coupons Medical & Life Insurance Performance Bonus Home Office and Flextime according to internal policies. #J-18808-Ljbffr