Solutions Engagement Manager Job Summary: This position provides value to LATAM account customers to gain, retain, and grow UPS’s business across functions (e.g., Supply Chain Solutions, Freight, Package, International, UPS Capital) by demonstrating solutions to support improving the customers’ bottom line. He/She supports account owners in developing strategies to leverage technology, engineering, and sustainability solutions that align with customers’ objectives and identifies new revenue generating opportunities. This position interfaces with customers to identify needs, determine long-term goals and strategies to provide value-added solutions, and ensures customer retention. Location: LATAM region. Responsibilities Manages and coordinates resources and activities to ensure smooth Customer Solution's implementation. Facilitates and participates in strategy sessions with the Sales team to communicate customers’ needs, provide recommendations, and gain consensus on resources, solutions, and the most effective sales approach. The role directly supports Sales in winning new business, penetrating existing accounts, designing customer-specific engineering solutions, positioning UPS technology, quantifying value, and coordinating cross‑functional execution across multiple teams. Solicits feedback from cross‑functional partners to determine potential limitations and solutions for process improvements within the department. Ensures affected functions or groups are identified and works with them to negotiate process changes, ownership of processes, and manage project impact. Monitors the revenue business plan to ensure performance metrics are met. Works with corporate departments to communicate customer business trends and requests and to acquire UPS product knowledge and perform due diligence procedures before positioning new services. Qualifications Bachelor’s Degree or International equivalent MBA preferred Strong English speaking skills Portuguese speaking an asset Willing to travel Experience with Sales - Preferred Employee Type Permanent A UPS tem o compromisso de oferecer um local de trabalho no qual não aja discriminação, assédio e retaliação. #J-18808-Ljbffr