Who You Are You will provide 2nd/3rd level technical support for Firepower Security technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers. You will also provide technology/product training and intellectual property material as required. You'll act as focal point for large account network problem resolution. Roles and Responsibilities Provide technical support for Cisco security products to Cisco customers, partners, account teams, and other internal technical support teams. Submit complete and correct defect reports with collaboration and supervision. Work with minimal direction and exercise judgment within defined procedures to resolve appropriate action. Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved. Minimum Qualifications (Required to be initially considered for this position) Possess 2+ years of technical support experience at any level in any of the following areas. Working knowledge of the networking industry and products such as routers, switches and firewalls. Basic troubleshooting of: BGP, PBR, NAT, OSPF, ACL, DNS, ARP Inspection, IPSec concepts, and TCP vs. UDP (connection-oriented vs. connectionless), FTP, SFTP, TFTP, HTTP, HTTPS, DHCP, DNS, ICMP, NTP, IPv4, IPv6. Understand and work at a basic level with databases such as SQL, Linux or similar. Troubleshooting methodologies & diagnostic/show commands such as: ipconfig/ifconfig/ip, tracert/traceroute, show run, show interface, etc. Use of Wireshark, Packet Analyzer and other tools for TCP/IP packet analysis. Possess an English level equivalent to B2 or higher. Must be able to attend the office in Guadalajara 2 to 3 days per week. Desired Qualifications Possesses a Bachelor's degree in a technical field (such as Computer Science, Electronic Engineering, Telecommunication). Possesses Cisco Certified Support Technician (CCST) Networking or CCNA. Prior experience/working knowledge in any of the following areas:Cisco Adaptive Security Appliance (ASA) firewalls & vASA. FTD, Firepower, FMC - APIs methods and usage. Server and appliance virtualization using VMWare, MS Hyper‑V, and KVM. Database knowledge and management (Azure, Maria DB, etc). Python, Perl, Bash scripting skills would be an added advantage. Experience designing, deploying, configuring, supporting, troubleshooting, and debugging networks. Benefits Employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long‑term disability coverage, basic life insurance and numerous wellbeing offerings. #J-18808-Ljbffr