Duties & Responsibilities Achieves quota by selling license/product renewal by phone and email, may offer upsell opportunities when applicable. Provides product renewal date and pricing details to the customer in advance to ensure timely renewal. Works within an established customer and territory. Identifies lead generation opportunities to expand territory and drive upsells. Analyzes customer feedback to capture customer product expectations, experience, satisfaction and abandonment propensity in the CRM system. Provides accurate monthly/quarterly sales forecasts. Builds and maintains a positive relationship with customers. Works with other teams such as Sales Operations to ensure customer requirements are met. Knowledge, Skills & Abilities Ability to work in a fast paced environment. Knowledge of Microsoft Excel and Outlook. Knowledge of a CRM system. Ability to learn and apply strong product knowledge. Ability to effectively communicate both verbally and in writing. Organizational and time management skills. Ability to build strong customer relationships and deliver a best‑in‑class customer experience. Qualifications 3+ years of applicable experience and demonstrated success/knowledge. Proficient English Level. #LI-MR1 #LI-HYBRID. Benefits Comprehensive health and wellness benefits. Internal mobility opportunities – 25% of positions filled internally. Free LinkedIn Learning licenses and mentoring program for career development. Geographically specific education support. Diverse and inclusive global workplace. Work‑life balance policies encouraging time off. Global mobility support for international relocations and permanent residency. Equal Opportunity Statement We are an equal‑opportunity employer. Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. #J-18808-Ljbffr