Customer Quality Support Engineer – Infineon As a Customer Quality Support Engineer, you will be the primary contact for quality‑related customer issues, balancing customer needs with Infineon’s interests. Using your semiconductor expertise, you’ll resolve complaints, support product launches, and ensure customer satisfaction while enabling business growth through excellent service and collaboration. Manage customer relationships globally with regular alignment on targets and performance. Define strategies and measure customer satisfaction to achieve best‑in‑class ratings, balancing impact and profitability. Hold authority over all quality‑related elements in Infineon customer contracts. Act as the gating and coordination function for customer audits and visit requests. Manage customer portals (upload reports, Infineon quality certificates; review latest customer updates/notifications/requirements). Own Complaint Management process execution (CI and CM role). Serve as gating interface for incoming inquiries and outgoing communications (including CAR/SAR). Facilitate timely closure of customer requests internally and with the customer. Communicate RMA process triggers and field risk mitigation for quarantined material. Manage customer escalation and communication strategy globally. Support and advise on event evaluation for customer situation. Accountable for turnaround time and quality of the 8D report delivered to the customer. Coordinate with Category Specialist for support of complex devices (Aurix, NOR Flash, etc.). Participate in defining Quality Marketing content and customer rollout; provide a value proposition enabling quality new business. Your Profile A degree in Electrical Engineering, Quality Management, Physics, or a related field with associated technical understanding. At least five years of relevant experience in Quality Management, preferably in the automotive or semiconductor industry. Experience with automotive industry requirements such as IATF, JEDEC, AEC, and VDA. Strong communication skills with automotive Tier 1 suppliers and OEMs. Good knowledge of quality management methods, procedures, statistics, and tools (e.g., 8D, 5 Why, Six Sigma). Excellent in English and Spanish. Occasional willingness to travel (within Mexico, the USA, and possibly Europe). IT Support Engineer – Flex Provide ServiceNow L2 support and operate collaborative and productive ServiceNow. Support collaboration technologies and project execution automation processes. Participate in incident, problem, and change management processes. BA/BS or equivalent work experience. Fluent English. Problem solver. ServiceNow knowledge or experience. Customer focus and schedule availability. Skills in scripting, database, and development are a plus. .NET Support Engineer Support application and troubleshoot issues in .NET Framework, .NET Core, Entity Framework Core. Debug, optimize, and enhance performance of existing applications. Ensure reliability and high availability of support services. Proficiency in C# and .NET Framework/.NET Core. Hands‑on experience with SQL Server and Entity Framework. Knowledgeable in troubleshooting and support methodologies. Node.js Support Engineer – Startup Build internal admin tools, handle complex issue reproducing scenarios, and improve system resiliency. Perform data fixes and maintain infrastructure for data repair. Write tests, refactor code, and investigate customer‑reported bugs. Work with engineering and customer support to resolve issues. Stay current with bug‑fixing techniques and best practices. Upper‑intermediate to fluent English speaking and writing. 2+ years full‑time experience as software engineer. 1+ year experience with React.js (or Vue or Angular). 2+ years experience with Node.js API backend. 2+ years experience with SQL. 1+ year experience with unit testing. Experience in startups, strong proactive communication and debugging skills. Java, big O, test‑driven development and failure scenarios are nice to have. Oracle Support Engineer – SaaS Cloud Central Provide post‑sales technical support for Oracle SaaS Cloud administrative activities. Handle environment refreshes, outages, portal features, account provisioning, IP allowlisting, language packs, account creation, password resets, SSO, VPN, and migration issues. Collaborate with Cloud Operations & Networking teams for networking issues. BS in Computer Science or related field (or functional degree plus higher technical degree). 2+ years experience supporting, developing, or implementing SaaS products. 1–2 years networking/database administration. Understanding of SaaS lifecycle events, analytical skills, customer service excellence, multitasking skills. Oracle Technical Support Engineer – General Resolve complex technical problems with meticulous attention to detail for Oracle customers. Communicate and negotiate in problem resolution and management. Develop and deliver training programs for end users. Work across distributed teams spanning multiple time zones. Assist with operating and maintaining Oracle ERP Cloud modules and fixed assets management. Support local and international accounting standards for fixed assets. Coordinate with Cloud Operations & Development teams to provide solutions. BS in Computer Science, Information Systems, Engineering, Math, Physics, or Chemistry (minimum GPA 3.0). 7+ years of technical and functional expertise in Oracle Fusion ERP Financials Cloud Applications. Broad understanding of General Ledger, Payables, Projects, and fixed assets integration. Experience with Oracle ERP Cloud Implementation Certifications and reporting tools. Effective communication, teamwork, and ability to work independently. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected under law. #J-18808-Ljbffr