Required Skills and Qualifications Strong experience in Salesforce Sales, Service Cloud and custom force.com Proficiency in Salesforce configuration, Apex, Visualforce, LWC Hands‑on experience with Sales Cloud, Service Cloud, OwnBackup & OwnBackup Archiver Excellent problem‑solving, communication, and leadership skills Advanced English is a must Hybrid role in CDMX Responsibilities Application Management / Support & Maintenance Perform day‑to‑day application management activities Support external and internal audits and adhere to compliance processes like GxP, SOx Prepare weekly, monthly or quarterly reports Provide Level 2 support for Salesforce Sales/Service Cloud or any custom force.com application and related applications Troubleshoot and resolve issues related to configuration, data integrity, and integrations Perform configuration changes in Salesforce (objects, fields, workflows, validation rules) Debug Apex classes, triggers, and LWC components as needed Manage data backup and recovery processes using OwnBackup and OwnBackup Archiver Ensure compliance with data retention policies and audit requirements Maintain detailed documentation of configurations, customizations, and support activities Generate regular reports on system health, performance, and usage metrics Work closely with business users, developers, and administrators to resolve issues Communicate effectively with global teams and ensure timely updates on progress Identify opportunities for process automation and system optimization Support implementation of new features and enhancements in Sales and Service Cloud Benefits Competitive salary and benefits package Ongoing support and funding with training and development plans Opportunities to work for leading global companies Commitment to respecting human rights, environmental stewardship, and wellbeing Equal Employment Opportunity Statement We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered. #J-18808-Ljbffr