Customer Resolution Analyst Representative Work Flexibility: Onsite Job Summary Responsible for supporting channel customers by providing order entry support and customer service throughout the order lifecycle. This role manages basic to medium complexity orders, responds to customer inquiries, and coordinates with internal teams to ensure accurate order processing and timely delivery. The position also serves as a point of contact for customer inquiries, helping resolve operational issues and ensuring a positive customer experience. The candidate should proactively identify opportunities to improve service and strengthen customer relationships while ensuring that customer expectations are met or exceeded. Key Tasks & Responsibilities (Essential Functions) Enter customer purchase orders accurately into the order management system. Provide standard pricing and support non‑standard pricing requests in coordination with internal teams. Clarify materials, pricing, and specifications with customers and quoting teams prior to order entry. Manage orders of basic to mid‑level complexity from entry through fulfillment. Coordinate shipments internally and externally to meet customer expectations. Monitor orders, identify exceptions or delays, and ensure timely production and delivery. Use reporting tools (e.g., Power BI) to track orders and communicate potential issues. Serve as the main point of contact for customer inquiries and provide guidance on processes. Resolve Tier 0 issues such as order status, pre‑sales inquiries, and warranty coordination. Collect and document customer information to support efficient escalation when needed. Collaborate with internal teams to ensure effective communication and issue resolution. Support continuous improvement initiatives focused on service and productivity. Skills and Minimum Experience Required Advanced English skills 0–2 years of experience in customer service, order management, customer support, or related roles Experience working with order management systems, CRM tools, or ERP platforms is a plus Proficiency with Microsoft Office tools (Excel, Outlook, PowerPoint) Strong communication, organization, and problem‑solving skills Customer‑focused mindset with ability to manage multiple tasks and priorities Experience in commercial lighting, electrical distribution, construction, or manufacturing industries is preferred We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at , select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition. #J-18808-Ljbffr