About The Role We’re seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi‑department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it’s for someone who has already operated in the trenches of PI and knows how to make every part of the engine run efficiently. Key Responsibilities Direct, lead, and optimize daily operations across Intake, Case Management, Pre‑Lit, Lit, Medical Records, Negotiations, Investigations, and Client Experience. Ensure KPI tracking, data visibility, and accountability in each department. Lead firm‑wide process mapping, SOP creation, and cross‑functional system alignment (e.g., Lead Docket, Filevine, RingCentral, CallRail, G Suite). Optimize workflow automation and collaboration between Intake, CM, and Medical teams. Hire, onboard, and coach department leads and hold them to performance‑based metrics. Establish structured onboarding, cross‑training, and succession planning systems. Lead medical provider negotiations, lien reductions, and ensure client medical management is cost‑effective and streamlined. Manage investigation resources, vendor contracts, and vendor KPI evaluation. Build dashboards in Looker Studio, track progress against KPIs, and support CEO in decision‑making. Present weekly scorecards across departments and identify areas of underperformance. What Success Looks Like 90%+ of department KPIs hit consistently. Increased case velocity without reducing settlement value. Medical spend per case reduced through better negotiation. Investigations completed in less than 3 days per case. High team engagement, low turnover, clear org chart with successors in place. CEO involvement in ops reduced by 75%. Required Skills & Experience 7+ years as COO or Director of Operations in a personal injury law firm. Deep knowledge of intakes, CM, litigation, medical records, investigations. Experience with KPIs, process mapping, automation tools. Prior ownership of law firm P'L, budgeting, and staffing plans. Skilled in medical negotiations, lien reductions, and cost control. High emotional intelligence with zero micromanagement needed. Strong technical understanding of law firm tech stacks (Filevine, Lead Docket, G Suite, RingCentral, etc.). Preferred Tools & Platforms Filevine, Lead Docket, RingCentral, CallRail. Google Workspace, Asana, Zapier, Looker Studio. BambooHR, TestGorilla, TalentLMS. Soft Skills & Personality Fit Strategic operator with a bias for action. Can teach others, not just do the work. Calm under pressure, direct communicator. Holds teams accountable while building morale. Operates with CEO‑mindset and owner mentality. #J-18808-Ljbffr