Purpose Statement The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the “voice of Plexus” to the customer and the “voice of the customer” to Plexus. Key Job Accountabilities Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand the overall program contract(s) / goals, are performing consistently and are empowered to make decisions and solve problems as they arise. Oversee delivery planning and ensure delivery meets commitments within cost parameters across programs. Build relationship of trust with customers and identify and work with CM/CDs on new sales opportunities. Establish and share best practices in respect of customer service and satisfaction, be a role model of the Plexus' 5Es and Plexus Core Values. Create a culture of QBWM and Continuous Improvement in Customer Focus Team(s). Share CI wins and best practices with others, and seek out and leverage global best practices to accelerate operational excellence locally. Collaborate with CM/CD, Financial Analyst, and other departments to drive improvements in the financial performance of responsible programs, sharing best practices established. If supervising direct reports: exemplify and hold the team accountable to demonstrating the Plexus Core Values; focus on evaluating potential, driving succession planning, and ensuring employees receive development and coaching required to realize their full potential. Education and Experience Qualifications A minimum of a Bachelor’s degree is required. Four (4) years of related experience is required; four (4) or more years of related experience is preferred. An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered. Other Qualifications N/A Physical Requirements N/A Travel Requirements N/A #J-18808-Ljbffr