Integon is a division in Mexico of one of the largest insurance companies in the United States, supporting affiliates with property and casualty insurance products. Benefits Full paid during training Nine days of paid time off (PTO) in addition to regular vacations Fully reported wages to IMSS and Infonavit Weekly food vouchers of 328 MXN Weekly payment Life and burial insurance Internet and electricity bonus Special discounts at establishments Employee referral program Monthly activities and celebrations Responsibilities Establish a connection with customers to gather and capture information, to file a first notice of loss claim Provide an overview of the basic claims process and information of a general nature to customers Receive, screen, and route incoming telephone calls and other electronic correspondence Contact or receive contact from customers or other claim‑related third parties to obtain and/or provide necessary file information to comply with quality and process standards Follow established guidelines specific to each claim report or inquiry to include clear and accurate documentation Assist customers with scheduling auto and/or property inspections and a rental car as needed Remain empathetic and engaged during customer interactions Use online resources, system‑generated prompts, and claims knowledge to assist customers and set expectations for the next steps to resolve their claim Preferred Qualifications Education and Experience: High School Diploma/ GED or equivalent experience Call Center experience (Preferred) Insurance industry knowledge (Preferred) Functional Skills Ability to empathize with the customer Perform routine tasks of basic complexity under general supervision Computer skills Good organization skills with timely follow‑up skills Good oral and written communication skills Fully bilingual (English/Spanish) Salary: Up to 24,000 MXN monthly before taxes. Additional Skills Business Administration, Business Management, Call Center Management, Claims Administration, Quality Management #J-18808-Ljbffr