Company Overview DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. For more information, please visit: Team Overview We are looking for an experienced and data-driven strategy & planning senior manager to lead and optimize marketplace performance across key cities in LATAM. In this role, you'll go beyond execution: you'll define strategy, create scalable processes, and influence cross-functional teams to drive courier growth, engagement, and retention. As an experienced operator, you're expected to bring strong business acumen, a track record of solving complex operational problems with data, and a proactive, ownership-first mentality. You will work closely with teams in Product, Marketing, Strategy, CX, and BI to design and implement impactful initiatives that scale. Role Responsibilities Lead courier operations across MX, with accountability for supply health, online hours, and fulfillment efficiency. Lead core, cross-functional projects that improve marketplace balance and performance. Design and improve scalable processes that enhance courier lifecycle management (acquisition, engagement, retention). Coordinate with multiple areas and senior stakeholders, communicating and discussing ideas that impact decisions and goals. Identify courier operations pain points and translate them into executable solutions, based on data insights and deep operational understanding. Guide teams to use different analytical tools (SQL, Python, Excel, and BI tools) to analyze large datasets, identify trends, and drive strategic decisions. Support the development and feedback cycle with product teams on new features and assignment models. Mentor team members or analysts as needed, promoting analytical thinking and operational rigor. Role Qualifications 7-9+ years of experience in strategy, operations, consulting, or high-growth startups (food delivery or mobility is a plus). Proven ability to solve highly complex problems at a country level, leveraging different data analysis methods. Experience with BI/visualization tools such as Power BI, Tableau, or Looker. Strong understanding of business metrics and operational KPIs. Bachelor’s degree in Engineering, Economics, Mathematics, Business, or related fields. Strong communication skills and ability to influence across functions and levels. Demonstrated leadership potential and ownership mindset — proactive, independent, and impact-oriented. Comfortable operating in fast-paced and ambiguous environments. Professional fluency in English and Spanish (written and verbal). EEO Statement We are committed to building inclusive and diverse teams. At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer. Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate. We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of. #J-18808-Ljbffr