Program Manager 5 Degree in engineering, administrative. Graduate Management. Experience in similar position: 12 years. English fluency. CUSTOMER MANAGEMENT Drive all customer service and satisfaction initiatives in SANMINA. Implement and utilize the Voice of the Customer (VOC) program. Represent the customer in SANMINA operations. Proactive resolution of any customer care issues between SANMINA and the customer. Build and promote a healthy business relationship with the customer. Establish a regular (weekly) communication schedule with the key customer contacts. Manage the customers business within the framework of the contract agreement. Implement and maintain the customer action log process. Implement and maintain task table process. Maintain and distribute the weekly customer focus KBI (Key Business Indicator) sheet. Manage and present quarterly customer account reviews (QBR). Ensure fully documented customer trace ability; document, collate and file all commercial activities with respect to the customer. Continually seek new and innovative ways to exceed customer expectations. ORDER MANAGEMENT Manage the order/forecast-commit process. Facilitate the resolution of any planning/ordering conflicts with the customer and the site. Utilize the backlog analyzer to improve order management performance. Analyze and action customer forecast accuracy issues (waterfall charts, etc). Understand the product lead‑time portfolio and its implications on the order process. COMMERCIAL Manage the customer in relation to SANMINA’s revenue expectations. Develop & maintain all commercial aspects of the customers business in operations. Manage the existing product price change process (Price effectiveness, Inventory Revaluation, etc.). Execute PPV (Purchase Price Variance) collection. Resolve all customer E & O (Excess & Obsolete) material issues. Resolve all delinquent A/R (Accounts receivable). Review and action all product gross margin issues. Manage all commercial aspects of the ECO process, while communicating & agreeing ECO effectivity dates & costs with the customer. Resolve customer credit limit issues. Manage all non‑product billing requirements. Review and action monthly customer P&L (profit & loss) and reserve activities. Continually drive for improved product & customer profitability. Minimize internal PPVs and liabilities. Follow up actions for improving inventory turns (6x). NPI Drive the NPI (New Product Introduction) process. OPERATIONS Drive the CFT (Customer Focus Team). Drive customer focused operational improvement (OTD, Quality, etc.). Support the Quality function in the efficient closure of customer complaints. Manage and present monthly/quarterly customer account reviews to site management. Support operations in all customer related activities. Actions to maximize efficiency of the operation improving CTB and absorption. RMA Implement and maintain the RMA agreement with the customer and operations. EOL Manage product EOL (End Of Life) process with minimal cost exposure to SANMINA. BUSINESS DEVELOPMENT Establish a regular communication schedule with the respective sales counterpart. Support sales in the management of existing customer product pricing. In conjunction with sales, understand the customer’s new product(s) schedule and its implications with respect to targeted opportunities for SANMINA. Support sales in the development of the customer account plan (Key Contacts, Business opportunities, Profitability etc.), with the identification of new target areas within the customer. Quote and review new programs price models with P&L proforma. ABC Quoting model (understanding and creation). #J-18808-Ljbffr