Location Plaza Carso II, Polanco, Miguel Hidalgo, CDMX Benefits Salary according to experience. Over Law Benefits. Key Responsibilities LatAm Smartphone Repair Centers Development Management (Mexico, Chile, Peru, Colombia, Panama). Customer service satisfaction and KPI management in Latin America, following up on achieving local assessment service goals. Implement headquarters' overseas customer service work plan and service strategy. Formulate service policies and processes development, promote with service content implementation, and plan service innovation activities. Manage market product reputation information and quality issues. Manage local service team of agents and service providers, handling customer and user complaints in Latin America. Qualifications Bachelor's degree or above, with at least 1 year of relevant service work experience; strong consumer-oriented service awareness. Candidates with experience in smartphone industry aftersales service preferred. Good communication skills, strong logical thinking, strong sense of goal and rapid learning iteration ability. Open to travel to LatAm countries. Strong sense of responsibility and execution, capable of independently completing projects and driving the team to achieve goals. Proficient in Chinese or English communication, strong stress resistance. EEO & Privacy Statement VIVO TECH SA DE CV respects the privacy of our employees, former employees, consultants, contract workers, interns, and job applicants. We are committed to transparency about how we process your Personal Data. #J-18808-Ljbffr