Job Description Hybrid: This position requires to work 3 days on site 2 days at home remote on a full-time basis. Roles And Responsibilities Be the customer advocate and bring their voice to the global, regional or local programs forums to achieve continuous improvement of product quality Document, define and effectively escalated product quality problems through the use of analytical tools for problem solving Meet or exceed the key quality metrics of the product (IPTVs, CPVs, Initial Quality Surveys (Compass, QFS), among others. Support Service Engineering and other functional teams during the investigation and resolution of field cases (high incidence, high criticality). Comply with the proper plans to meet the quality objectives established for the applicable platforms To be the leader of the Current Product Improvement teams and/or Quality Liaison Meetings (CPITs and QLMs) of the platforms assigned to scale the problems identified in the Mexican and/or export markets Identify, describe and communicate clearly the warranty problems, assist in locating samples of suspicious parts and achieve clear definition of field problems for prompt resolution Active contributor with local assembly plants giving continuous support for effective resolution of manufacturing problems Knowledge Proficient in statistics and analysis of technical information of automotive systems Proficient in Quality, Reliability and Durability tools: D / PFMEA, Red X, 7 Diamonds, 5 Phases / 8D, Lean SS, DFSS, DRBTR Experience and knowledge of the Global Manufacturing System (GMS) and Quality Systems (ISO-BIQ) Management of E2, PRTS, GART Tracker, GART and related systems Skills Effective bilingual communication (oral and written), capable of holding telephone conversations in English with personnel from different countries besides USA and Canada. High level of interpersonal skills and effective interaction with functional technical teams. Be able to create effective alliances even with people who are not from technical teams Understanding and proper managing of diversity and ambiguity Positive attitude to meet challenges and support the group as much as required (willing to give the "extra mile" when required) Experience / Education Mechanical Engineering Mechatronics Electrical / Electronics Industrial or Systems Experience in assembly plant, product engineering, after sales Fluent English, Bilingual 80% minimum (oral and written) Certification as Network X Apprentice and / or Journeyman preferred Certification as Lean SS or DFSS, Green or Black belt preferred Non-Discrimination and Equal Employment Opportunities General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. #J-18808-Ljbffr