The company built on breakthroughs. Join us. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. Requisition Number: 74886 Role Purpose Reporting to the Collaboration Services Operations Supervisor, the Collaboration Administrator is an operational resource with an emphasis on Microsoft Office 365. The Collaboration Administrator will monitor, repair, and remediate issues not resolved by frontline troubleshooting. As a core member of the collaboration team, this person will deliver world‑class support to a global workforce. Managing multiple tickets/issues concurrently while communicating effectively with end users and support groups is a key to success. Key Responsibilities Supporting users in project-based and production deployments of related Microsoft Office 365 technologies. Collaborating with frontline support teams for training and education to assist with customer issue resolution. Monitoring and maintaining collaboration SaaS solutions with a focus on Microsoft Office 365. Reviewing and utilizing solution documentation (Knowledge Base) to manage incident and task related work. Proposing updates to Knowledge Base articles as needed. Ensuring and regularly reviewing monitoring and alerting systems are in place and functioning for system health and performance. Sharing information with team members for continuous improvement. Identifying, developing, and documenting operational processes while continuously looking at how to improve upon existing process, innovation. Working closely with first and second level support teams to provide quality customer service. Troubleshooting more complex applications, infrastructure problems or other IT problems that may have a significant impact on the Office 365 service. Assisting with updating and maintaining client‑side tools as needed. Providing escalated support for business‑critical problems. Required Technical Skills Understanding of Microsoft 365, including Exchange Online, Microsoft Teams, OneDrive, SharePoint, etc. as well as Active Directory, Microsoft Outlook Client, Windows 10/11 and web‑based applications. ServiceNow ticketing system or similar. Strong troubleshooting ability – define problem statements, work around, root cause resolution. Demonstrated ability to manage multiple tasks. Team player with excellent verbal/written communication and interpersonal skills; ability to present information to all levels of the organization. Able to change and adjust smoothly as the situation demands. Experiences/Education – Required Bachelor’s degree in Information Technology, Computer Science, Information Management Systems, Computer Engineering or equivalent. 2 – 4 years work experience in an IT‑based role. 1+ year of experience in system administration, with a focus on Microsoft 365, Exchange Online, SharePoint, Teams, etc. 1+ years’ experience in a production IT environment managing enterprise IT infrastructure, hardware, hosting services and cloud infrastructure. Experiences/Education – Desired Microsoft certification in Microsoft 365, Exchange Online and Microsoft Teams is a plus. Understanding of Security and Identity and Access Management concepts (IDAM) related to Microsoft 365. Ability to monitor and understand how vendor outages will be felt by end users of the system. Benefits Corning offers the total package. Your well‑being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one. Company‑wide bonuses and long‑term incentives align with key business results. In addition to full Mexico statutory benefits, we offer food coupons that ease daily costs and a structured savings fund. Salaried employees are eligible for comprehensive medical and dental coverage, company‑sponsored life insurance, total permanent disability protection, paid time off, and access to the Employee Assistance Program. Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at . #J-18808-Ljbffr