Now Hiring: Application Analyst Jr., I & II (EHR / Epic) Location: Querétaro, Mexico (Onsite) – Healthcare IT Base Salary Junior (Level I): 18,000 – 22,000 MXN Gross per month + additional benefits Level I: 25,000 – 30,000 MXN Gross per month + additional benefits Level II: 38,000 – 42,000 MXN Gross per month + additional benefits About the Role As an Application Analyst, you will provide frontline and advanced support for clinical and business applications, collaborate with cross‑functional teams, and help drive system improvements within a healthcare environment. You will work with key Epic modules such as Hospital Billing, Cadence, Security, Ancillary systems, and Imaging. Key Responsibilities (All Levels) Provide application support, resolve incidents, and fulfill service requests within SLAs Deliver excellent customer service and maintain strong communication with stakeholders Maintain and update application and process documentation Collaborate with vendors and internal teams to resolve issues and enhance performance Support upgrades, enhancements, and system maintenance activities Gain a deep understanding of clinical and business workflows Ensure compliance with internal processes and healthcare standards Contribute to continuous improvement initiatives Application Analyst I (Junior) Requirements 0–2 years of experience in IT, Healthcare IT, or Application Support Exposure to EHR/EMR systems (Epic preferred or similar platforms) Basic understanding of healthcare workflows (clinical or administrative) Strong analytical thinking and willingness to learn Excellent communication and teamwork skills Key Focus Learning EHR systems and Epic modules (Hospital Billing, Cadence, Security, Ancillary, Imaging) Gaining certifications and following structured learning paths Supporting basic incidents and requests with guidance from senior team members Application Analyst II (Mid-Level) – Experience Requirements Requirements 3+ years of experience in Healthcare IT or Application Analyst roles Hands‑on experience with Epic (preferred) or other EHR/EMR systems Experience supporting modules such as Hospital Billing, Cadence, Security, Ancillary, Imaging Strong problem‑solving skills and ability to work independently Experience working with vendors and leading issue resolution Exposure to upgrades, enhancements, or small projects Application Analyst II (Mid-Level) – Academic Requirements Requirements Bachelor’s degree in IT, Computer Science, Healthcare Informatics, or related field (or equivalent experience) 5+ years of experience in Healthcare IT or Application Support Hands‑on experience with Epic (preferred) or other EHR/EMR systems Experience with ITIL processes (Incident, Request, Change Management) Strong analytical, problem‑solving, and communication skills Ability to work independently and collaboratively Key Focus (Level II – Advanced) Respond to application incidents and requests within SLAs, ensuring high‑quality service delivery Own and manage application and documentation lifecycle processes Build and maintain strong vendor relationships for escalations and support Plan and execute application upgrades and security patching Participate in and lead small projects, coordinating timelines, stakeholders, and follow‑ups Develop strong knowledge of clinical and business workflows Contribute to architecture documentation, including system diagrams, integrations, and dependency mapping Support the full application lifecycle (implementation, optimization, decommissioning, archiving) Work independently, performing proper investigation before escalating issues Continuously pursue certifications and professional development Additional Details Onsite role in Querétaro (mandatory) Participation in on‑call rotation (24/7 support) may be required #J-18808-Ljbffr