Responsibilities Achieves quota by selling license/product renewal by phone and email, may offer upsell opportunities when applicable. Provides product renewal date and pricing details to the customer in advance to ensure timely renewal. Works within an established customer and territory. Identifies lead generation opportunities to expand territory and drive upsells. Analyzes customer feedback to capture customer product expectations, experience, satisfaction and abandonment propensity in the CRM system. Provides accurate monthly/quarterly sales forecasts. Builds and maintains a positive relationship with customers. Works with other teams such as Sales Operations to ensure customer requirements are met. Knowledge, Skills & Abilities Ability to work in a fast paced environment Knowledge of Microsoft Excel and Outlook Knowledge of a CRM system Ability to learn and apply strong product knowledge Ability to effectively communicate both verbally and in writing Organizational and time management skills Ability to build strong customer relationships and delivering a best-in-class customer experience Qualifications 3+ years applicable experience and demonstrated success/knowledge Proficient English Level Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; we want to hear from candidates who may potentially not meet every qualification. If you have interest in this or any role – but your experience doesn’t match every qualification of the job description, that’s okay – consider applying regardless. #J-18808-Ljbffr