About HOLTHOLT is a hotelier, international property developer, and short-term rental property manager. With dozens of beautiful spaces built for travel and life, HOLT is at the forefront of the dynamic short-term rental marketplace. We operate in four countries (US, Mexico, Spain & Romania) and 7 cities (Aspen, New Orleans, Oaxaca de Juárez, San Miguel de Allende, Puerto Vallarta, Valencia & Bucharest). HOLT lists properties through Airbnb, Expedia, Booking.com, and our own platform, HelloHOLT.com. Our team is distributed across the globe, providing 24/7 coverage for guests and property owners alike. About the RoleThe Owner Relationship Manager (ORM) is the relationship-driven, revenue-generating bridge between HOLT and every property owner in the managed portfolio. You own the full lifecycle of owner relationships — from first contact and acquisition through ongoing performance reporting, communication, and retention. You are the central point between owners, Market Managers (operations), Guest Experience, Finance, and Leadership. Every piece of owner-facing information must be financially accurate, operationally consistent, and clearly communicated. Owners trust HOLT with their asset because the data is right, the communication is proactive, and the relationship is well-managed — that's your responsibility. The majority of managed properties are in Mexico (Puerto Vallarta, San Miguel de Allende, Oaxaca), with additional inventory in the US. This role requires fluent Spanish and English and Americas timezone presence. How the Role Works — Monthly CadenceThe role runs on a monthly rhythm with two distinct phases: First 10 Days of the Month — Reporting Phase (~70–80% of total effort) This is the heaviest period. You are effectively acting as financial analyst and accountant for the owner portfolio: validating data across Guesty, ClickUp, and Stripe; verifying reservation inclusion, revenue figures, management fees, and net owner amounts; processing OTA commissions (Stripe, Expedia, Booking.com, VRBO), credit card and bank transfer fees, and commission treatment on refunds; preparing and delivering owner statements; and tagging leadership for final review. Every figure must be correct before it leaves your hands. Remainder of the Month — Owner Relations & Acquisition (~20–30% of total effort) Once reporting closes, the focus shifts to relationship management, pipeline work, and acquisition. This is not a cold outbound sales role — the expectation is leveraging existing relationships, staying present for opportunities, and building the network that generates referrals. What You'll Do1. Monthly Owner ReportingThe single most important recurring deliverable. The ORM owns this end-to-end. Validate all data across Guesty, ClickUp, and Stripe — verify initial balances, reservation inclusion, revenue figures, management fees, and net owner amounts Verify that all reservations for the month are included; cross-check the Guesty calendar, reservations report, and owner statements at the reservation level Process and verify credit card fees, bank transfer fees, and OTA commissions; verify commission treatment on refunds Prepare and deliver monthly owner statements covering occupancy, ADR, RevPAR, revenue, expenses, and market context Send reports via email and WhatsApp with a clear, positive summary that highlights performance and improvements Share positive guest reviews from the prior month with each owner (Mexico portfolio) Tag the CEO for final review before distribution; organize all files in Google Drive by month and unit Collaborate with the Revenue Manager to contextualize pricing decisions and performance trends in the report narrative 2. Owner Communication & Relationship ManagementYou are the primary point of contact for all property owners. Reports should answer most questions proactively — when they don't, you follow up before the owner has to ask. Clearly explain revenue variations, unexpected expenses, cancellations, refunds, guest issues, and property damage — always with full context and a recovery outlook Manage seasonality expectations, pricing dynamics, and demand fluctuations; align owner expectations with market reality before concerns arise Handle owner requests about reservations: receive, forward to Guest Experience, inform the owner of the handoff, and track to resolution Adapt your tone, detail level, and language to each owner individually Build scalable communication processes so the Guest Experience team can handle routine owner contact before escalating to you Weekend availability: acknowledge owner messages within a couple of hours (acknowledgment only — resolution waits for business hours). Volume is low, typically one or two messages every few weeks 3. Owner & Property AcquisitionYou actively source and convert new properties into the HOLT portfolio. Identify new management opportunities through referrals, existing owner networks, outbound outreach, and local market presence Register leads in ClickUp via the Prospecting Form; schedule site visits; complete Prospecting Reports Lead discovery conversations with prospective owners, present HOLT's management proposition, and close agreements Prepare and deliver customized presentations (initial pitch, income projections, broker/referral versions) per HOLT's master templates Negotiate management terms and coordinate onboarding with the Renovation & Onboarding teams Maintain an active acquisition pipeline tracked in ClickUp; build relationships with brokers, real estate professionals, and property networks in target markets 4. Contractual & Legal SupportYou draft and manage all owner-facing legal documents, ensuring alignment between agreed terms and written agreements. Draft management contracts, addenda, formal letters, contract updates, and adjustments to existing agreements Coordinate contract renewals, extensions, and re-negotiations based on operational needs or performance Manage rent adjustments (CPI/INPC-based increases, refunds, prior agreed terms) and early termination agreements Collect required contract documents: owner ID, RFC, proof of ownership (public deed preferred), bank details, property insurance, architectural and utility plans Manage annexes (identification, ownership proof, power of attorney, financing) — contracts may be signed before annexes are complete, but no reports or payments are released until all required documents are received 5. Internal Coordination & Issue Follow-UpYou don't execute operations directly, but you own visibility and follow-up on everything that impacts owners. Detect inconsistencies through reports, owner feedback, or financial discrepancies and drive them to resolution Coordinate with Market Managers, Guest Experience, Maintenance, Finance, and Leadership on owner-impacting issues Participate in property launch processes and own your assigned onboarding tasks — including Guesty owner profile creation, business model setup, and Owner Portal activation Attend the weekly Mexico Team Meeting and the Management Reporting Meetings during the first two weeks of each month Coordinate with leadership on owner meetings: prepare context, document agreements and next steps in ClickUp 6. External Coordination — Buildings, Condos & Third PartiesCondominium administrations: stay current on building rules, operational changes, assemblies (asambleas), account statements, inspections, and any requirements involving owner documentation Service providers and vendors: coordinate access for maintenance, technicians, and external teams Brokers (at owner request): coordinate property showings, photo/video documentation, and timing around active guest stays 7. Owner Visits & Stays CoordinationCoordinate with Market Managers, Maintenance, Cleaning, and Guest Experience to ensure the unit is clean, fully operational, and free of pending issues before any owner visit Block at least one day before and after the visit for preparation and post-visit review; arrange early check-in and late check-out when possible Create a coordination task notifying all relevant team members; document owner comments, feedback, and follow-up items Who You AreFluent in Spanish and English — equally comfortable in both, on a call or in writing Based in Mexico or an Americas time zone Experienced in STR, property management, real estate, or a similar sales/BD role High attention to detail — financial and reporting accuracy is non-negotiable; leadership can spot errors in seconds, and you're expected to catch them first A confident communicator — credible with owners, clear with your team, quick to follow up Numerically attentive — you catch errors in a spreadsheet, understand STR metrics (ADR, RevPAR, occupancy), and take pride in the accuracy of your reporting Comfortable drafting owner-facing contracts and legal correspondence A self-starter who manages your own pipeline and doesn't need to be chased Proficient in Guesty PMS (or able to become so quickly), ClickUp, Google Drive, WhatsApp, and Excel (pivot tables, basic formulas, data validation) Actively using AI tools (ChatGPT, Claude, etc.) to draft communications, summarize data, and improve templates Available to acknowledge owner messages on weekends when needed WiFi above 150mb/s, a high-performing computer, and an up-to-date mobile phone What HOLT OffersSalary $1,075–$1,400 USD per month, commensurate with experience Year-end performance bonus 20 paid work-free days + 7 paid sick days annually Paid professional development Standard daytime work hours with schedule flexibility around deliverables Hybrid work with potential travel to HOLT locations A fast-paced, distributed team that rewards ownership and initiative