En ABB , ayudamos a las industrias a funcionar de forma más eficiente y limpia, y cada una de las personas que trabajan aquí lo hace posible. Estarás capacitado para liderar, apoyado para crecer y orgulloso del impacto que creamos juntos. Únete a nosotros y ayuda a que funcione lo que hace funcionar el mundo. Este Puesto Reporta a Order Management Lead Your Role And Responsibilities In this role, you will have the opportunity to be responsible for providing internal and external customer service, including technical support, order, and payment-related assistance, claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership. You will also showcase your expertise by increasing customer satisfaction by providing appropriate solutions. The Work Model For The Role Is This role is contributing to the Electrification business division in Apodaca. You Will Be Mainly Accountable For Ensuring the resolution of customer issues, including order, technical, and payment-related issues. Providing appropriate solutions for customer requests and coordinating with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account block and suspension, etc. Collecting and archiving documentation related to orders and recording assumptions and decisions made during the process, in the systems, within your area of responsibility. Analyzing statistics, including forecasting, pacing, etc., using available tools and collecting relevant information. Qualifications For The Role Bachelor's degree in mechanical, administrative, or industrial engineering. 2+ years of experience in similar roles. Experience in sales order tracking and providing order status updates to clients. Advanced Excel skills. Basic knowledge in Power BI and some ERP. Advanced English proficiency. Experience in customer service, handling both internal and external clients. Ability to work within a multicultural team and environment and good communication skills. Problem solving. More About Us Construir un futuro más limpio e inteligente requiere todo tipo de mentes: las curiosas, las valientes y las creativas. Por eso acogemos a personas de todos los orígenes y experiencias. ¿Listo para causar impacto? Presenta tu candidatura hoy mismo o visita para saber más sobre el impacto de nuestras soluciones en todo el mundo. #J-18808-Ljbffr