Overview Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities. Responsibilities Handle escalated or more complex issues. Coordinate team activities or those of agency contract staff. Support supervisor or manager activities. Support the design, review and implementation of processes and procedures. Researches, resolves and answers customer inquiries on service failures and billing problems applying customer relations policies. Monitors that batches of airway bills are manifested, and duty and tax paperwork are submitted for invoicing in a timely manner. Issue credits/debits to customer accounts as warranted. Maintains management and related departments updated on new, crucial and recurring problems. Verifies accuracy of customer invoices and mails them out. Keeps accurate, organized and updated records of invoice registers, duties and taxes, airway bills, customer files and all other related paperwork. Prepares cash receipts and bank deposits. Ensures 100% daily billing (internal FedEx-Bso). Generates reports for daily reimbursement to FedEx internal AA and for other billing-related reporting as required. May be required to perform other duties as assigned. Minimum Requirements High School Degree/Equivalent. Minimum Experience Three (3) years experience in Billing or Accounts Receivable and/or 18 months experience as a Billing Clerk. Minimum Required Skills Excellent customer service and communications skills (oral and written). Clear and articulate speaking voice. Light typing (35 WPM) and experience operating a CRT. Word-processing and Spreadsheets experience a plus. Fluent in English. #J-18808-Ljbffr