Responsibilities Perform all duties as Senior Lobby host, including additional duties as follows:: Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations. Provides functional assistance and direction to all departments. Cooperates, coordinates and communicates with other hotel departments as required. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel Responds to guest needs and resolves related problems Supervises and directs lobby personnel. Supports and assists Front Office personnel and all departments at peak periods. Ensures VIPs and priority club guests receive special attention Assist Lobby Host in greeting, rooming, and sending off VIP guests. Inspects front office and back of house regularly for cleanliness. Assists in greeting, rooming, and sending off VIP guests. Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. Provides input for Front Office meetings. Promotes inter-hotel sales and in-house facilities. Checks billing instructions and monitors guest credit Analyses and approves discounts and rebates. Analyses the rate variance report to ensure rooms revenue control Takes action with the Property Management Systems (PMS) in emergency situation. Fully conversant with all hotel emergency procedures. Night staff check mail, message of expected guests against the system/computer and expected arrivals Handle all Complaints Ensure working of all Front Office Policies and Procedures when night staff Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures Efficient check in and check out process Review and monitor early morning wake up procedures Maintain correct guest registration cards Maintain current Hotel information Operate communication equipment Conduct Credit card checks Required Skills Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Good writing skills; fluent in both written and spoken English Proficient in the use of Microsoft Office and Front Office System Problem solving and organizational abilities Qualifications Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent Experience 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. #J-18808-Ljbffr