About the Role The Customer Success KAM at Klar is responsible for transforming activated clients into long‑term, high‑value partners. Their mission is to ensure customers succeed with Klar’s financial solutions by driving product adoption, maximizing monetization, reducing churn, and building deep, trust‑based relationships. KAMs operate as strategic advisors and business partners, aligning Klar’s capabilities with each client’s evolving needs. This is a full‑time position based in our Mexico City office with a hybrid model; the employee is expected to be in the office four times per week. What you can expect Client Relationship Management: Serve as the main point of contact for a portfolio of activated clients, building strong, trust‑based relationships with decision‑makers and influencers. Product Adoption & Monetization: Ensure clients adopt Klar’s products (credit lines, bank accounts, payments, etc.), actively use them, and realize full value—translating into revenue growth. Retention & Churn Prevention: Monitor account health and engagement signals, proactively addressing risks and executing retention playbooks to reduce churn. Upsell & Cross‑sell: Identify opportunities to expand product usage, collaborating with Product and Growth to deliver tailored offers. Collaboration & Feedback: Work closely with Risk, Product, Operations, and Revenue teams to solve client issues quickly and provide structured feedback for product and process improvements. Performance Management: Own clear KPIs such as portfolio growth, product usage, revenue per client, retention rates, and NPS. What we are looking for Bachelor’s degree in Business, Finance, Marketing, or a related field (or equivalent experience). 2–5 years of experience in B2B sales, preferably in fintech, SaaS, or financial services. Strong understanding of financial products and services (e.g., payments, lending, KYC). Proven track record of meeting or exceeding sales quotas. Excellent communication, negotiation, and interpersonal skills. Self‑motivated, organized, and comfortable working in a fast‑paced startup environment. Experience with CRM software (e.g., Salesforce, HubSpot). Our offer to you Competitive salary based on performance and experience. Chance of earning Klar stock options. 15 days of paid vacation per year; plus extended maternity and paternity leaves. Vacation premium. 30 days of Christmas bonus. Food vouchers. Medical insurance. Computer device. Wellhub subscription to support mental and physical health. Sponsored coaching and therapy sessions. A modern centrally located office in Mexico City with free drinks, snacks, and regular social events. International work environment with amazing and highly skilled people. A world‑class team that helps you evolve your skills in areas you're interested in. Equal Employment Opportunity We value diversity and welcome all applications regardless of gender, nationality, ethnic and social origin, religion, belief, physical abilities, age, sexual orientation and identity. Should you require any accommodations through the recruitment process, please don’t hesitate to let us know how we can help! #J-18808-Ljbffr