The Associate Account Manager (AAM) is responsible for supporting the day-to‑day commercial activities for designated key customers. This role focuses on execution, responsiveness, and coordination to deliver high‑quality customer experience. The AAM works closely with the Senior Global Account Manager and cross‑functional teams to manage quoting, order processing, pricing execution, and customer communication. This role plays a critical part in ensuring operational excellence while identifying incremental growth opportunities within the assigned account. KEY RESPONSIBILITIES: Customer Support & Execution Serve as the primary day-to-day contact for assigned customer stakeholders (buyers, planners, operations). Respond to customer inquiries related to pricing, availability, order status, and product information. Process quotes and orders accurately and efficiently within company systems (e.g., Salesforce, SAP). Coordinate with supply chain, sourcing, and operations teams to ensure on-time delivery and issue resolution. Monitor open orders and proactively communicate updates to customers. Support the Account Manager in executing account plans and growth initiatives. Identify opportunities for cross-selling and upselling based on customer purchasing patterns. Assist in preparing quotes, bid packages, and pricing updates. Help track and manage opportunities within CRM (Salesforce). Support implementation of customer‑specific programs (stocking programs, pricing agreements, etc.). Data, Systems & Process Management Maintain accurate customer data, pricing, and opportunity tracking in CRM and ERP systems. Support reporting on account performance, pipeline, and service metrics. Assist in managing special pricing agreements and customer‑specific part numbers. Ensure compliance with internal sales and business processes. Customer Experience & Relationship Management Build strong working relationships with customer contacts through responsiveness and reliability. Support customer meetings and business reviews (QBRs) by preparing data and insights. Communicate IEWC capabilities, products, and service offerings to the customer. Cross‑Functional Coordination Work closely with sourcing, operations, and engineering teams to support customer needs. Escalate issues appropriately and follow through to resolution.Support internal alignment across regions if the customer has multiple locations. QUALIFICATIONS: Bachelor’s degree preferred or equivalent experience 1–3 years of experience in sales support, customer service, or inside sales Strong organizational and communication skills Ability to manage multiple priorities in a fast‑paced environment Experience with CRM (e.g., Salesforce) and ERP systems (e.g., SAP) preferredProficiency in Microsoft Excel and data management The above represents the essential job functions that you are assigned to perform in your job. If you are unable to perform these essential duties, please see Human Resources as IEWC may be able to provide reasonable accommodations against the ADA requirements. We are an equal opportunity employer and are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other characteristic protected by applicable federal, state, or local law. The values, competencies, technical skills and physical demands enumerated below are representative of those required while taking action to successfully fulfill the Key Responsibilities of the position. VALUES AND COMPETENCIES Support IEWC’s commitment to its Vision, Values and Purpose. TECHNICAL SKILLS Education and/or Experience: A Bachelor’s degree and 2+ years of related experience; or a combination of education and experience. Certificates, Licenses, and/or Registrations: A valid driver’s license. Reasoning Ability: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical and business information and deal with several abstract and concrete variables. Computer Applications Skills: Ability to work with Microsoft (Outlook, Word, and Excel), Salesforce, SAP and all standard current computer applications. Ability to work with detailed data sets in Excel is strongly preferred. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Movement: Frequently required to use hands to finger, handle or feel. Regularly required to sit and talk or hear. Occasionally required to stand and walk. Occasionally required to reach above shoulders, stoop, kneel or crouch. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Occasionally required to lift and/or move up to 25 pounds. Vision: Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Work Environment: Occasionally is exposed to a Distribution Center or manufacturing environment and outside weather conditions. Occasionally is exposed to fumes and airborne particles. Occasionally is exposed to a noise level ranging from moderate to high. Occasionally is exposed to risk of electrical shock. Travel: Occasionally required to perform work related travel. Reasonable accommodation: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr