Summary The “Technician, IT Support” will be based in ……. , reporting to ……. Responsibilities Performs the installation, repair, and preventative maintenance of personal computer and related systems. Configure cellular phones for end users to meet corporate specifications. Assists in determining suitable software to meet user requirements. Manage required supplies for printers (not to include paper). Install software, patches, and updates on desktops, laptops. Keep accurate tracking of all assets supported by Deskside. Maintains PC assets in both a physical and logical manner and maintain its accurate tracking. Provide 1st line technical support for end-user’s computers hardware and software, printers, and its network connectivity. Troubleshoot software and hardware failures and identify network problems when they relate to personal (desktop or laptop) end-user’s computers. Assist Network Administrator/Analyst to troubleshoot end-users’ network-related issues. Interact with vendors to facilitate repairs of hardware, i.e., printers, laptops, and desktops. Perform image builds for use on all desktop and laptops. Qualifications An associate degree is preferred or equivalent experience and training. Typically requires a minimum of 2 years of related experience. Working knowledge of PC architecture. Advanced knowledge of Windows 10 and 11. Working knowledge of Active Directory, Mac OS, Android, and iOS. Advance knowledge of imaging processes used for deployment of PCs in standard environments. Microsoft Certified Systems Engineer a plus. May have multi-functional impact; has influence on different programs or areas. Assignments typically impact department, HUB and/or site level. Equal Opportunity Employer Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We’re happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and we’ll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first). #J-18808-Ljbffr