Who We Are E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced include palletizing robots, laser‑guided vehicles, robotic stretch wrappers and labelers, and automated high‑density warehouses. The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics), which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping. With 14 branches worldwide, the Group believes in core values of ethics, courage, humility, and safety, forming the foundation of its corporate culture. Role Overview The H24 Support Specialist is part of the Technical Customer Service department and is responsible for first‑level assistance on all E80 devices installed at customers, supporting on‑site staff in troubleshooting when machines shut down and reducing intervention time through accurate remote diagnostics. Responsibilities Provide first‑level support, ensuring immediate connection in case of stop and lead the customer through the problem‑solving process until resolution. Explain and correctly handle the customer’s request, ensuring constant connection, appropriate ticketing management, and related notifications. Manage priority for active support requests. Inform the structure of possible non‑conformities and promote potential improvement activities. Support E80 technicians employed in Customer Service. Requirements Professional diploma. Work experience of at least 2–3 years in the field of automation. Solid fundamentals of PC knowledge. Good knowledge of the English language. Multitasking and problem‑solving expertise. Good management of priorities. Availability to work on shifts. Currently living in the Monterrey area. EEO Statement E80 Group does not tolerate any kind of discrimination or offensive behavior against one's personality (for example, moral, sexual or other kind of harassment, intimidation, persecution and other), or social exclusion or unfair treatment due to nationality, race, colour, ethnic or social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religions or political views or physical disabilities, veteran status, citizenship status, marital status, or pregnancy. We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories. #J-18808-Ljbffr