Service Management Advisor (Managed Services) Full-time | Healthcare Industry | Salary: $40,000 – $45,000 MXN gross/month We're looking for a Service Management Advisor to drive service quality, SLA performance, and continuous improvement across our managed services environment. What You’ll Do Own and monitor SLA & KPI performance Ensure compliance with ITIL processes (Incident, Problem, Change) Identify service gaps and lead continuous improvement initiatives (CSI) Conduct root cause analysis (RCA) and service reviews Partner with stakeholders and clients to optimize service delivery Create and present service performance reports
Information Technology Administrator
HUDSON TALENT SOLUTIONS
méxico, méxico
Publicado hace 7 días
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