Introduction We are seeking a Customer Service Representative to join our Market Area Sales and Service Mexico team for a temporary period. You will be responsible for performing all necessary functions to ensure customer satisfaction, including evaluation of customer inquiries and compatibility with Metso parts and services, coordination of quotations, proposal follow‑up, support of outside sales efforts, sales order entry, order coordination and backlog management of orders until completion. This role reports to the Manager, Customer Service and is mainly located in Irapuato, Guanajuato MX. Team you belong to You will join a team of Customer Service experts dedicated to providing solutions to Sales Managers and Customers, working closely with internal stakeholders such as Sales Account Managers and Technical Sales Support. What you’ll do Provide exceptional service to end‑users and sales managers by handling purchase orders, pricing requests, and technical queries with expertise and efficiency. Ensure that customer inquiries and proposals are processed quickly and accurately, and manage sales order entry and coordination to meet customer expectations. Work closely with Sales Managers, Account Managers, Purchasing, Engineering, and Production to ensure timely and cost‑effective solutions for all customer needs. Proactively address and resolve any customer concerns or challenges while maintaining the highest standards of professionalism and customer care. Expedite proposals and coordinate activities with various departments to meet delivery requirements and customer timelines. Who you are Customer‑centric: you understand the importance of delivering exceptional service and have a passion for making customers happy. A clear communicator: strong verbal and written communication skills, able to articulate information clearly to customers and internal teams. Detail‑oriented: able to make informed decisions and provide accurate pricing, quotes, and solutions based on engineering drawings, business transactions, and technical specifications. Adaptable and solutions‑focused: remain calm under pressure, actively engage in problem‑solving while balancing multiple priorities. Tech‑savvy: proficient in Excel, Word, PowerPoint, and experience with SAP (SD and MM modules) is a plus. What's in it for you An inspiring purpose – enable sustainable modern life. Well‑being and safety – occupational healthcare, major medical insurance, healthy living rewards, mental well‑being services. Compensation and rewards – global incentive program tied to business and performance targets. Hybrid working possibilities – flexible work environment while fostering collaboration. A thriving culture – inclusive and supportive environment that encourages growth and achievement. Extensive learning opportunities – internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities. Worldwide support – network of peers across the world, offering valuable assistance. Equal Opportunity Statement Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices. #J-18808-Ljbffr