Job Description Objectives / Purpose This People Solutions Specialist position creates a positive experience for managers, employees and the HR community who seek assistance on a broad range of matters pertaining to HR Transactions. Demonstrates process knowledge, professionalism and genuine concern for matters brought forward by team members and follows through to ensure that each and every case is resolved. Key Responsibilities Serve as a centralized point for HR inquiries, ensuring accurate and timely responses to employees and managers. Act as the go‑to expert for HR Knowledge and Resources while maintaining a strong human touch and an exceptional employee experience. Receive activity through our HCM system, case management system, and automated downstream system notifications, serving as a central point of contact and/or support for HR transactions and employee queries. Administrate HR‑related queries and execution of HR transactions, working end‑to‑end case oversight across the full lifecycle and ensuring timely execution of processes. Ensure accuracy and integrity of employee master data, monitoring compliance through the execution of appropriate HR controls. Assess the issue, interpret the situation promptly, identify the appropriate resolution or next steps, and communicate outcomes or escalations to customers and relevant stakeholders. Use independent judgment to resolve or escalate complex employee requests. Review and complete HR transactions received via multiple channels such as Employee portal self‑service and cases initiated in Service Now. Maintain processes, projects, new solutions and employee support in compliance with internal policies, labor regulations, and Takeda values. Maintain proper governance of HR Knowledge articles within SNOW, ensuring content is updated and available to employees and to feed new AI agents and tools. Actively contribute to identifying and delivering improved procedures and processes to increase agility, employee satisfaction, performance effectiveness and continuous improvement. Ensure accuracy and integrity of employee data within HR systems. Maintain accurate documentation and reporting for HR processes and service delivery. Support Takeda employees globally, ensuring coverage across multiple time zones as needed. Education, Behavioural Competencies and Skills Proven HR experience, preferably in a shared services centre (Employee lifecycle management or HR operations). Workday or other HRIS/HCM experience (Workday experience preferred). ServiceNow or other case management system experience. Familiarity with HR technology platforms and modern automation solutions. English (written and oral) fluency required. HR experience in large enterprise US‑based organizations is a plus. Key Skills, Abilities and Competencies Excellent communication and interpersonal skills. Good problem‑solving skills. Strong organizational skills for tracking and documenting. Attention to details. Focus on exceptional people experience through high empathy and strong listening skills. Human‑centric mindset – empathy and focus on employee well‑being. Curiosity mindset to challenge the status quo and look for opportunities to improve ways of working. Locations MEX - Santa Fe Worker Type Employee Worker Sub‑Type Regular Time Type Full time #J-18808-Ljbffr