Job Overview Accountable for capability and learning activities related to the delivery of CDGM services and the adoption of TMF and good documentation practices across the business. Responsibilities Develop and implement effective, fit‑for‑purpose capability development, learning, and knowledge management deliverables to users of TMF and CDGM services across the business. Partner with key stakeholders across the business to understand learning and knowledge management needs and proactively identify and implement solutions to meet those needs. Create and manage metrics/KPIs and dashboards relating to CDGM learning, capability, and knowledge management activities and facilitate discussions with CDGM LT and others relating to trends and issues. Partner with service providers and internal stakeholders to ensure 3rd party partners are aware of and delivering services aligned with CDGM capability, learning, and knowledge management requirements. Partner with learning, capability, and knowledge management groups across Novartis to ensure CDGM is aligned with wider efforts, and to keep aware of and leverage best practices and new developments. Serve as Subject Matter Expert on TMF learning, formal and informal processes and tracking tools relating to learning, capability development, and knowledge management. Support the development and delivery of strategies to increase the adoption and improvement in TMF health and document management across stakeholder groups. Provide support in preparation for audits/inspections, contribute to root cause analysis identification and creation/delivery of CAPAs. Act as CDGM point of contact for other projects and initiatives, to ensure engagement and involvement of CDGM as needed. Qualification Bachelor’s degree in life science/healthcare is required; with minimum 5 years’ experience in clinical development/clinical operations and minimum 3 years’ experience with document management systems and excellent understanding of system structures and generic document management functionality. Ability to train others; previous training experience is required. Fluent written and oral English. EEO Minorities/Females/Protected Veterans/Disabled #J-18808-Ljbffr