About the Role We’re looking for a proactive and detail‑oriented IT Support Specialist to join our MIS team at our Guadalajara office. You'll be the local point of contact for all activities related to employee onboarding/offboarding, equipment assignment and inventory management, and SaaS systems license administration. You'll be part of a global IT team that provides support to employees across all our offices worldwide. Main Responsibilities Onboarding & Offboarding Coordinate and execute all activities related to employee onboarding and offboarding. Provision accounts across M365, OKTA, and business apps for new hires. Assign and recover equipment following onboarding/offboarding checklists. Equipment Inventory Management Maintain an up‑to‑date inventory of laptops, peripherals, and accessories. Coordinate repairs, replacements, and shipping/receiving logistics with vendors and WeWork locations. SaaS Systems Licensing Support the tracking and control of SaaS systems licensing (M365, Zoom, Adobe, and others). Flag upcoming renewals, manage user add/remove requests, and maintain accurate license records. Local Technical Support Handle L1/L2 support tickets: device setup, connectivity troubleshooting, video conferencing, and system access requests. Accomplish Service Level Agreements (SLAs) and ensure proactive resolution on time. Global IT Team Collaboration Collaborate with the rest of the IT team on endpoint management projects (Intune, Jamf Pro) and OKTA access workflows. Track and follow up on tasks in Microsoft Planner — collectively supporting employees across all global offices. Tech Skills 1–3 years in IT support or helpdesk roles. Hands‑on experience with M365: Teams, Outlook, OneDrive, and Entra. Windows and macOS administration (basic to intermediate level). Experience managing IT hardware inventory. Basic–intermediate English proficiency (written and spoken). On‑site availability in Guadalajara — physical presence required for equipment logistics. Nice to Have Experience with OKTA or other IAM/Identity Governance tools. Familiarity with Microsoft Intune or Jamf Pro. Knowledge of Zendesk or any ITSM platform. Exposure to CrowdStrike or Zscaler. Intermediate or higher English level. Background in SaaS or professional services companies. Soft Skills Highly organized and detail‑oriented. Self‑starter — proactive ownership mindset, doesn’t wait to be assigned tasks. Clear communicator with both technical and non‑technical users. Comfortable working in a global, distributed environment. Our Benefits and Perks We offer competitive compensation and unique personal benefits, including industry‑leading maternity and paternity leave, training programs, wellness Fridays, and remote work opportunities. All team members have access to continuous learning opportunities, including cloud certifications, mentorship, and in‑house leadership skills sessions. We provide free virtual English language classes and immigration support when applicable. We create and foster a diverse, inclusive, and harassment‑free workplace where everyone can achieve their full potential. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. #J-18808-Ljbffr