Job Details Company in Logistics Sector; you must have experience in Logistics sector. Schedule: Monday to Friday 07:00 to 16:00 Salary: $20,000 MXN, before taxes Company: Hunt Mexicana S.A. de C.V. Bachelor's degree required, related to the position Job Profile Under routine supervision, the incumbent is responsible for executing customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer‑centric spirit to develop and maintain excellent customer relationships as well as maximize business potential. Key Responsibilities Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and grow. Monitor and support on‑time delivery, damage‑free services, and accurate billing. Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures. Schedule pick‑up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations. Enter customer orders into the order management system to track loads and provide necessary information to operations teams. Obtain and document approval for accessorial charges and spot rates for assigned customers. Serve as a point of contact for customers regarding load updates and capacity availability. #J-18808-Ljbffr
Logistics Customer Experience Representative
J.B. HUNT TRANSPORT SERVICES, INC.
Santiago De Querétaro, Santiago De Querétaro
Publicado hace 4 días
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