Responsibilities Communicating with customers and handling their requests through various communication channels Independently analyzing complex cases and assigning tasks to the second line, development in JIRA Processing of assigned tasks in JIRA Analyzing logs in Splunk, experience with Splunk is welcomed Testing requests in Postman, experience is welcomed Ability to independently search for information using all available information sources System performance control Assisting related teams in solving tasks Requirements At least 2 years of experience in supporting card processing systems, alternative payment methods Knowledge of card processing operations principles (authorization and clearing) Basic knowledge of card methods (EMV, 3-D Secure, COF, VTS/MDES) Basic Postman, Splunk, JSON skills Experience with Jira, Confluence, incident management systems on Zendesk/Sales Force Familiarity with Core Banking System and card processing systems Experience in interacting with systems providing SMS services and tokenization Experience in fintech is desirable Experience of working in a helpdesk is welcomed Benefits Attractive monthly salary paid in line with experience Vacation, sick, and paid holidays Flexible working hours Full-time: 5/2 Modern workplace with all necessary equipment A team of top international professionals to learn from Multicultural working environment #J-18808-Ljbffr
Technical Support Engineer 1 Line (Psp) (Xico)
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valle de chalco solidaridad, valle de chalco solidaridad
Publicado hace 6 días
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