Important:This is an on-site position. Only candidates residing in Tijuana, Rosarito, or Tecate will be considered. We do not cover relocation expenses.A minimum B2 level of English is required for this position.WhatsApp will be the only method for follow-up on this Interpreter - Confie TijuanaRequirements:Fluency in English and Spanish (both spoken and written)Previous experience in customer service, preferably in a call center environmentExcellent communication skills with the ability to handle challenging situations calmly and professionallyAbility to work in a dynamic environment and meet performance goalsResponsibilities:Gather and document all necessary details of a loss for initial review by the adjuster, ensuring accurate claim follow-up calls from involved parties, escalate cases to the adjuster, and assist with claim claim status updates, including handler contact details and expectations, while triaging escalations with translation for claim-related statements, including property damage, bodily injury, and potential fraud cases.Join the Coolest Call Center in Tijuana!Confie is a shared service center, originally from the United States, mainly in the areas of California, Nevada, and Arizona. Its clients are primarily insurance companies in the vehicle and medical sectors, each with more than 60 lines of business.Legal benefitsPaid vacations and vacation premiumHealth services institution (IMSS)Federal Housing Credit Program (INFONAVIT/FONACOT)Paid public holidays as established by Mexican labor lawAnnual bonus (Aguinaldo)Profit-sharing program (PTU)Sunday premium pay (If applicable)Maternity and paternity leaveAdditional benefits:Life Insurance (New Benefit)Private health insurance for you and your familyAdditional paid days offPaid training (including bonus)Weekly pay and productivity bonusesReferral Bonus, raffles with prizes and experiences (bonus up to $350 USD)Rewards and recognition programGame Room (includes ping pong, basketball mini hoops, mini hockey, arcade, massage chairs, video games, and more)Employee discounts on tuition with local universitiesDiscounts with participating local businessesCompetitive salary with professional growth opportunitiesComprehensive training and ongoing developmentCollaborative and team-oriented work environmentCareer advancement opportunities within the companyExcellent location accessible via public transportationSavings fund and voluntary savings planDon't miss out on the opportunity to be part of a growing team and make a difference in customer experience!#J-18808-Ljbffr