Location: Aguascalientes Job Schedule: Full-time On site Education Requirement: High school diploma or Bachelor's degree Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation We are currently looking for a Customer Service representative to join our team in Aguascalientes. A Day in the Life Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties, resolving inquiries, handling complaints and walking them through the correct process according to their original request. Identifies current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding Titles, End of Term, Interest rate and other subjects. Maintains a Quality Standard on all phone calls received, guaranteeing a minimum overall average percentage of 70% following our Call model to assure all Compliance, State and Federal regulations are within guidelines. Utilizes all tools and resources available to proactively resolve customers' concerns and prevent any further call backs. Follows all Adherence guidelines to achieve a minimum target of 95%. Who We're Looking For Required: Education: High school diploma or Bachelor's degree Basic understanding of the auto finance industry Empathetic with difficult situations & Active Listening Knowledge of Excellent Customer Service Techniques (Call Center based preferably) Fluent English MS Office Intermediate Ability to perform work onsite at Aguascalientes. Availability to work 48 hrs per week Desired: Bachelor's degree. Benefits Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, crossdepartmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization. Rewards: Nissan offers a comprehensive benefits package to support the well‑being and success of our employees, with offerings that may vary by location and role. NISSAN FOR EVERYONE People are our most valuable assets, and diversity and inclusion are essential to maximizing the power of each team member. Our Corporate Diversity Initiative ensures our workplace meets the unique needs of our employees and customers. We are committed to creating a culture where everyone belongs and feels respected, valued, and heard. Nissan values inclusion in all areas of our business, striving to mirror the diversity of our customer base and communities. EEO Statement: Nissan (NMEX, NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition. #J-18808-Ljbffr