About The Role The Customer Service Representative's core responsibility is to provide exceptional service for customers through facilitating orders and resolving issues, in a manner that continues the strong customer experience focus at RS. The focus of the team is to add value, remove complexity in the process and ultimately free up time, enabling our Sales teams to develop and grow accounts. Role Purpose A high-level summary of the overall role purpose. Responsibilities As a customer experience role model Championing a service excellence belief, striving to make work easy for our customers. Both internally and externally. Ensuring orders are captured in line with our promise and to the highest quality standards. Resolving customer issues: both in the moment and working cross-functionally to close the loop and fix issues at root cause: through direct work or coordinating activity with other departments – regarding product issues, shipping problems, payment issues, and more. As a Digital advocate Becoming experts in navigating our websites, understanding and promoting our value add services. Providing help and support to customers in their online journeys: providing assistance in finding products, understanding functionality and educating on the benefits of our digital services. Acting Commercially Providing quote information to customers based on system data (not independent judgment). Pre-qualify customers and identifying leads for further growth potential. Providing backup support for customer calls from Sales offices. Ensuring customers' accounts are handled with strong governance for appropriate support. How I Make a Difference In This Role Apply customer service experience, operate with passion and focus on best serving customers through delivering timely, helpful support and assisting in process execution and improvement. Org Structure Customer Service Manager Customer Service Supervisor Customer Service Representative Essential Skills & Experience High school diploma or general education degree (GED) and one-to-two years related experience and/or training, or equivalent combination of education and experience. Role is bilingual English/Spanish in both verbal and written communication. Excellent Customer Service skills – able to demonstrate an inbuilt passion for helping customers. Experience of working cross-functionally and collaborating effectively with colleagues to get things done. Strong written/verbal communication skills. High attention to detail. Highly organized and able to multi-task and prioritize own workloads. Desirable Skills & Experience Preferred college education or equivalent combination of education and experience. College diploma in related field. Industry experience in manufacturing, distribution, automation. #J-18808-Ljbffr