Cold Email Specialist (Deliverability + Client Success + Campaign Operations) Full-Time Remote | Flexible Hours with U.S. Client Overlap About the Role We’re hiring a highly execution-focused Cold Email Specialist to own client campaign performance, deliverability, retention, and operational execution inside a fast-growing startup environment. This is not a passive account management role. You will be directly responsible for: cold email campaign performance, inbox placement, deliverability troubleshooting, campaign optimization, client communication, and retention. You’ll work closely with: the founder, outreach team, developers, and operations to ensure campaigns perform, clients stay happy, and delivery standards scale with the business. If you understand cold email beyond basic outreach — including: infrastructure, warm-up, deliverability, copy performance, inbox health, and campaign optimization — this role is a strong fit. What You’ll Own Client Campaign Ownership Act as the primary point of contact for 20–30 active clients Lead client check-ins and performance conversations Manage client expectations and campaign updates Build strong long-term client relationships Proactively identify risks and prevent churn before issues escalated Cold Email Campaign Performance Diagnose and optimize underperforming campaigns Troubleshoot: deliverability issues inbox placement problems domain health spam issues list quality concerns low reply rates Review and optimize: subject lines messaging sequencing personalization Quality-check campaigns before launch Continuously improve campaign performance and outcomes Deliverability & Infrastructure Manage and optimize: warm-up systems inbox reputation sending domains DNS setup SPF / DKIM / DMARC Understand how inbox placement impacts results Troubleshoot technical campaign issues independently when possible Collaborate with technical teams on infrastructure and automation improvements Copywriting & Messaging Optimization Personally write and refine cold email copy Improve: open rates reply rates positive response rates Test and iterate messaging based on campaign data Balance personalization with scalability Processes, SOPs & Scaling Operations Build and improve delivery documentation and playbooks Maintain organized workflows and campaign tracking Track: SLAs client health campaign metrics operational performance Help create scalable systems as the company grows Cross-Functional Collaboration Work closely with: developers infrastructure teams outreach specialists leadership Coordinate campaign execution and troubleshooting Report directly to the founder on: campaign performance client risks retention concerns operational improvements Required Experience & Skills Experience inside: cold email agencies lead generation companies outbound sales environments startup operations Strong hands-on expertise in: cold email strategy deliverability inbox placement warm-up systems outbound infrastructure Strong copywriting ability for outbound campaigns Experience troubleshooting: spam issues domain reputation low-performing campaigns Technical understanding of: APIs automations workflows outbound systems Daily practical use of: AI tools ChatGPT Claude automation workflows Strong communication and client management skills Comfortable operating independently in fast-moving environments Nice-to-Have Experience Experience with: Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Familiarity with: Zapier Make webhooks automation systems Experience scaling outbound systems for startups or agencies Background in SaaS or lead generation environments What Makes You a Strong Fit You take ownership instead of waiting for instructions You thrive in startup environments where systems evolve quickly You focus on execution, results, and performance You understand that deliverability is just as important as copy You communicate confidently with founders and executives You can troubleshoot both technical and operational campaign issues You care deeply about client outcomes and retention What a Typical Day Looks Like Review campaign performance dashboards and inbox health Troubleshoot deliverability or reply-rate issues Optimize copy, targeting, and sequencing Join client calls and provide performance updates Coordinate with outreach and technical teams Launch and QA new campaigns Monitor domain reputation and warm-up systems Update SOPs and operational tracking systems In short: You own the health, performance, and success of outbound cold email campaigns from both a technical and client-facing perspective. Key Metrics for Success (KPIs) Client retention and churn reduction Inbox placement and deliverability rates Campaign reply and conversion performance Client satisfaction and relationship health SLA adherence and operational consistency Overall impact on client campaign results Why This Role Stands Out High ownership and direct impact on client outcomes Work closely with startup leadership and technical teams Blend of: deliverability operations client management outbound strategy copywriting Opportunity to help scale outbound systems and processes Fast-moving environment with strong growth opportunities Interview Process Initial Screening Interview with Founder Final Discussion Offer & Onboarding Apply Now If you: understand cold email deeply, know how to improve deliverability and campaign performance, thrive in startup environments, and enjoy owning client outcomes from end to end, this role is a strong fit for you. #J-18808-Ljbffr