Education A university degree or equivalent experience required. Experience Minimum of 3 years experience working in a managerial capacity. Experience in adult education or a similar environment. Experience in hotel operations, preferably luxury hospitality or other service environments. Skills and Abilities Excellent communication skills Facilitation skills Instructional design skills Strong analytical and critical thinking skills (i.e. ability to identify when training is the actual solution and provide it if required) Coaching skills Influencing skills Adult learning styles and principles Needs Assessment methodologies and learning needs identification Learning technologies, such as e-learning options and distance learning Theories and types of evaluation for measuring program financial impact, such as Kirkpatrick’s 4 levels Project planning tools and processes Communication and influencing strategies Basic budgeting, accounting and financial management Current on industry trends affecting workplace learning Functions Regularly benchmarks the learning function with Learning Success Levels Bases the direction for learning on a thorough Learning Needs Analysis Creates and produces a Learning Needs Analysis (LNA) and Training Plan aligned to property’s goals & budget cycle Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies Prepares and produces training calendars that reflect performance gaps and learning needs Markets the learning function’s programs, initiatives, and online learning Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioural change Creates and adheres to an annual budget for all training programs, initiatives, and learning resources Plans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learning Selects and manages external vendors to deliver specialised training on service and/ or management skills Actively pursues personal growth in the areas of training and learning, pursuing certifications or expertise in a learning discipline #J-18808-Ljbffr