Position Overview This position is ideal for senior logistics and transportation professionals to join the Americas Logistics organization as Sr. Manager, Logistics Americas, owning the planning and execution of regional transportation within the Order-to-Delivery flow. Department & Location Department: Operations Location: MEX-Juarez-Plant #2 Key Responsibilities Own end-to-end transportation planning and execution from collection through Proof of Delivery (POD), including first mile, linehaul, cross-dock, and last mile. Govern routing guides, pickup cut-offs, service tiers, multi-leg pathing, and contingency routing across the AMERICAS network. Lead returns logistics and first-attempt delivery improvement initiatives in collaboration with carriers and Customer Care. Drive root‑cause analysis and corrective action (CAPA) for delays, damages, missed deliveries, and no‑shows at customer level. Own transportation execution for cross‑border flows between the U.S. and Mexico, including coordination across carriers, brokers, customs clearance, and manufacturing sites. Manage transport complexity supporting maquiladora manufacturing operations, including cross‑border lead times, customs cut‑offs, and risk mitigation. People & Partner Leadership Build, lead, and develop high‑performing transportation teams across internal resources and 3PL partners. Establish clear accountability through tiered governance (daily exception huddles, weekly operational reviews, quarterly performance reviews). Coach teams and partners on safety, claims prevention, service recovery, and compliant documentation. Partner closely with the Americas Customs Manager (direct report) and Trade Compliance to align transportation execution with customs strategies, escalation management, and regulatory requirements. Tools & Technology (TMS Ownership) Act as business owner for the Transportation Management System and related multi‑carrier and labeling tools. Own the TMS roadmap, business requirements, UAT, release readiness, and adoption in close partnership with IT and Global Process Owners. Ensure robust SAP/S4 and WMS integrations supporting a single source of truth for milestones, labels, rates, customs data, and POD. Develop transport analytics and BI, including lane‑level KPIs, exception dashboards, and CO2 reporting. Cost & Budget Management Own the regional transportation budget (approx. USD 170M) and deliver cost‑to‑serve outcomes. Optimize cost per case and cost per shipment by country, lane, and leg while protecting service performance. Lead monthly cost reviews, forecasts (YTD/YTG), and variance analysis with Finance and carriers. Provide tender inputs to Sourcing, govern rates and surcharges, and oversee freight audit and pay. Drive a structured savings portfolio across network design, service tiering, consolidation, and packaging optimization. Service, Quality & Compliance Deliver regional On‑Time Delivery (OTD), manage lead‑time performance (CCA to POD), and improve first‑attempt delivery success. Lead monthly carrier QBRs covering service, exceptions, claims, POD capture, and recovery actions. Ensure carrier compliance with EHS, legal, and safety requirements for road and air transport. Enforce transport packaging and handling standards to prevent product damage in a medical‑device context. Customs, Trade & Risk Management Provide complete and accurate transportation data and documentation to enable compliant export and import processes. Support broker instructions, duty and tax visibility, and POD/IE599 availability for VAT recovery. Maintain pre‑clearance readiness and actively manage customs holds and escalations. Own the transportation risk register and business continuity plans for critical lanes, including capacity disruptions and peak readiness. Drive sustainability initiatives to reduce CO2 per shipment through mode optimization and network design. Demonstrate oversight of Mexico maquiladora / maquila / IMMEX programs, including transportation implications and broker coordination. Hands‑on experience managing U.S. Customs and Border Protection (CBP) environments, including inspections, holds, escalations, and corrective actions. Lead transportation readiness for highly complex cross‑border manufacturing regimes, ensuring alignment across logistics, customs, manufacturing, and compliance. Act as senior escalation point for cross‑border disruptions, including customs delays, documentation gaps, and capacity constraints. KPIs (Owned or Co‑Owned) On‑Time Delivery % (regional, carrier, lane) Lead Time (CCA → POD) and transit reliability First‑Attempt Delivery Success % / Doctor No‑Show Rate Cost per Case, Cost per Shipment/Leg, Freight Audit Recovery Claims and Damage Rate; Returns Rate POD Capture Rate; Exception Rate (missed scans, address issues) CO2 per shipment or per case Skills, Knowledge & Expertise Education Bachelor’s degree in Supply Chain, Logistics, Operations, or related field; Master’s preferred. Experience 10+ years of transportation or parcel logistics experience with regional or multi‑country and U.S.‑Mexico cross‑border scope. Proven leadership of carrier management and regional teams. Demonstrated budget ownership of USD 25M+. Proven experience operating in complex Mexico maquiladora / IMMEX environments. Direct exposure to CBP‑regulated import/export operations in a high-volume or high‑complexity setting. Experience leading logistics operations in large, scaled, multi‑site organizations with significant shipment volume and regulatory complexity. Systems & Tools Hands‑on TMS product ownership experience. Strong knowledge of SAP/S4 integration and parcel labeling/manifesting solutions. Deep understanding and proven ability to deploy AI within areas of responsibility. Compliance & Trade Deep, hands‑on understanding of customs processes, including broker management, maquiladora operations, CBP requirements, and cross‑border manufacturing flows between the U.S. and Mexico. AI & Digital Capability (Mandatory) Deep understanding and proven ability to deploy AI and advanced analytics within areas of responsibility to improve service, cost, and decision‑making. Complementary Skills Advanced analytical and financial acumen; strong cost‑to‑serve mindset. Network design and optimization capability in parcel and multi‑leg environments. Stakeholder management across Logistics, Trade Compliance, Finance, IT, and Procurement. Experience with TMS platforms such as Transporeon, ShipERP, or equivalent. Strong presentation, executive communication, and change‑management skills. Bilingual English - Spanish. Applicant Privacy Policy Review our Applicant Privacy Policy for additional information. Equal Opportunity Statement Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire. #J-18808-Ljbffr