Senior Technical Recruiter specializing in End to End Recruitments Provide Level 2-3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents - Level SME Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration Validate and troubleshoot application functionality within VDI sessions in partnership with application owners Create and manage desktop pools in Horizon Administrator/Console, including both persistent and nonpersistent configurations Perform root cause analysis for recurring issues and implement permanent fixes Maintain user entitlement mappings and access to appropriate VDI pools Monitor system health and generate reports on performance, usage, and capacity Test and implement updates, patches, and version upgrades to Horizon components and base images Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase Coordinate UAT testing for new images or configurations with business stakeholders Participate in change management and implementation planning for VDI-related initiatives Support onboarding and training for new users accessing the VDI environment Qualifications Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM) 7+ years in IT support roles with at least 3 years supporting VDI SME environments Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting 3+ years supporting end‑user computing or VDI in enterprise environments Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates Experience deploying and managing desktop pools, including automated, linked clone, or instant clone pools Working knowledge of FSLogix, profile redirection, and user data management Experience integrating VDI with multi‑factor authentication, antivirus, and DLP tools Familiarity with Jira or similar ticketing and ITSM platforms Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp) Certifications such as VMware VCP‑DTM, ITIL Foundation, or CompTIA A+ are highly desirable Skills & Competencies Strong analytical and problem‑solving skills Excellent communication and documentation abilities Ability to work independently and in a team environment Good understanding of end‑user computing and VDI concepts Proficient in troubleshooting enterprise desktop environments Seniority level Mid‑Senior level Employment type Full‑time Job function Consulting IT Services and IT Consulting #J-18808-Ljbffr