About Us Our World Energy was founded with a client-centric model that allows us to focus exclusively on serving our clients as one of the Nation’s leading residential solar installers. Our persistent focus on the customer experience guarantees a positive outcome and ultimately, money saved. We are backed by over $5 Billion in funding, and alongside our install partners, we are leading the way towards a 100% sustainable planet. Job Summary: We are seeking a highly strategic and systems-oriented Concierge Builder to partner directly with department leaders in identifying operational pain points and transforming complex workflows into scalable, AI-powered solutions. This role acts as a bridge between operations and technical teams — translating real-world business challenges into functional workflows, tools, reports, and process improvements. The ideal candidate is a strong systems thinker with experience in process improvement, workflow design, stakeholder management, and operational problem-solving. This role is heavily focused on building phase-one solutions, validating workflows with stakeholders, and preparing scalable handoffs to Builder or development teams. Work Setup: Independent contractor role Fully remote – open to candidates based in Mexico Must be available to collaborate with US-based teams and stakeholders during business hours No statutory benefits provided as per contractor agreement (e.g., health insurance, social security) Weekly pay cycle Fast-paced and highly collaborative environment Compensation and Benefits: MXN 27,200 – 34,000 monthly Paid Time Off (PTO) US & local observed holidays Opportunity to work on high-impact operational and AI-driven initiatives Collaborative and innovation-focused culture Growth opportunities within a rapidly scaling organization Job Responsibilities: Partner with department heads and operational teams to identify workflow gaps, operational pain points, and opportunities for improvement Map current-state processes and design scalable workflow solutions and automation strategies Build and prototype phase-one operational tools, workflows, dashboards, reports, and AI-assisted processes using internal systems and platforms Establish and maintain reliable sources of truth for operational and business-critical data Create validation processes, reporting structures, and exception tracking to improve data accuracy and visibility Collaborate closely with Builder and development teams to transition validated solutions into scalable production systems Conduct workshops, training sessions, and process walkthroughs to support adoption of new tools and workflows Translate ambiguous operational challenges into actionable plans, workflows, and technical requirements Track and quantify project impact including efficiency gains, time savings, error reduction, and operational ROI Support continuous improvement initiatives across Sales Operations, Internal Operations, Field Operations, Sales, and Finance Operations teams Required Skills & Qualifications: Proven experience in Product Operations, Business Analysis, Process Improvement, Solutions Consulting, Technical Project Management, or similar roles Strong systems-thinking and workflow-mapping capabilities Experience working cross-functionally between operations, leadership teams, and technical/development teams Ability to translate business problems into scalable workflows and functional solutions Familiarity with automation tools, AI platforms, databases, APIs, reporting tools, or workflow systems Strong communication, facilitation, and stakeholder management skills Comfortable operating in ambiguous and fast-moving environments Strong problem-solving mindset with attention to operational efficiency and data integrity Experience creating SOPs, process documentation, and operational workflows Ability to independently drive projects from discovery through prototype validation and handoff Nice to Have: Experience in the residential solar industry or renewable energy sector Background in Product Management, Solutions Architecture, Operations Consulting, or Internal Systems Strategy Experience with Monday.com, Confluence, workflow automation tools, or AI-assisted operational platforms Knowledge of Lean, Six Sigma, or process improvement methodologies Experience in change management or organizational design initiatives