This position is only accepting applicants already located in Costa Rica. Why WWT? At World Wide Technology, we work together to make a new world happen. Our work benefits clients, partners and communities worldwide. WWT is a profitable growth company and a Great Place to Work for All, achieved through our culture, generous benefits and cutting‑edge technology solutions. Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. Through its Advanced Technology Center, WWT helps clients conceptualize, test and validate innovative solutions and deploy them at scale. With over 12,000 employees across the world, WWT’s culture has been recognized for 14 years by Fortune and Great Place to Work®. What you will be doing You will focus on providing great customer experiences for our clients. It starts with onboarding and ensuring clients understand how to leverage Managed Services support, and continues to work closely with clients to understand their needs and maximize value. Responsibilities Onboard customers into Workplace Lifecycle Plus managed services offering to ensure they understand scope, tooling, and support Become a trusted advisor to help ensure clients receive value from our products & services Collaborate with cross-functional teams for seamless delivery of services Facilitate quarterly business reviews with clients to drive service/license adoption Build Customer Success Plans, establish critical goals and aid the customer in achieving them Provide insights for clients to make decisions to best achieve their business/technical goals Maintain awareness of and be able to speak to other managed services with a mix of technology, O365 products, and/or modules Support clients with Microsoft agreements and be knowledgeable of how this impacts the Workplace Service they have paid for including co-terming, billing alignment, service license true ups for growth Engage with clients across all levels (up to C‑Suite) Navigate, pull, and create reports as needed from various tools Monitor customer health, predict challenges & solutions to increase satisfaction and retention Research industry trends and best practices to drive adoption of clients’ existing service(s) Leverage research and technical knowledge to expand your clients’ services portfolios Additional Responsibilities Partner cross-functionally to solve any specific service gaps for individual clients Participate in or lead Customer Success service improvement initiatives to close gaps within the broader department or improve employee experience Act as a new hire buddy and identify and close process gaps as needed Collect renewal data if needed and contribute to discussions with client about upcoming renewal. Collaborate closely with Renewals, Pre‑Sales, and Sales team to support client retention. Requirements 5+ years of directly related experience Knowledge of service delivery concepts, processes, and continuous improvement Strong client‑focus and relationship management skills A proven ability to curate expansion opportunities within an existing customer base Ability to drive value‑based conversations with C‑level clients, nurturing strategic partnerships Active team player, self‑starter, and multitasker who can quickly adjust priorities Proficiency with Microsoft O365 Suite (Word, Excel and PowerPoint) Any foundational, sales, or business‑oriented Cloud certification is an asset MS900 Foundations Certification and PL900 certifications are an asset Benefits Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement Additional Perks: Employee Assistance Program, Employee Discount Program and more! World Wide Technology is an Equal Opportunity Employer. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! #J-18808-Ljbffr