Overview Responsible for driving product adoption and customer success across the platform. Acting as the primary technical contact, the CSE ensures customers achieve measurable value through proactive training, issue resolution, and best-practice guidance. This role involves managing customer onboarding, facilitating adoption, troubleshooting technical issues, and partnering closely with Customer Success Managers, Account Owners, and cross-functional teams to maximize satisfaction, retention, and growth. The CSE will also educate users, remove technical barriers, and advocate for the LogicMonitor platform to help customers reach their business and monitoring goals. Responsibilities Drive product adoption and customer success across the platform. Serve as the primary technical contact for customers. Provide proactive training, issue resolution, and best-practice guidance to help customers achieve measurable value. Manage customer onboarding and facilitate adoption. Troubleshoot technical issues and remove technical barriers. Partner closely with Customer Success Managers, Account Owners, and cross-functional teams to maximize satisfaction, retention, and growth. Educate users and advocate for the LogicMonitor platform to help customers reach their business and monitoring goals. Qualifications 2 years of customer-facing support experience 3 or more years working with SaaS ITIM products, system administration (Linux, Windows, or Networks), and cloud platforms like AWS or Azure Strong customer service, communication, and troubleshooting skills, with proficiency in Salesforce, Microsoft Office, Google Suite, and basic scripting Ability to work in a fast-paced, high-growth environment while following structured processes #J-18808-Ljbffr