Responsibilities Provide first-level remote technical support to customers. Provide remote and/or on-site technical support to service technicians. Diagnose hardware, software, and operational issues in dehumidification equipment. Act as the main point of contact for technical clarifications between the factory and local operations. Process and manage equipment warranty claims. Validate and implement control updates on equipment with direct factory support. Prepare service documentation and reports. Ensure compliance with safety standards and company policies during on-site operations. Perform service and corrective actions on equipment when required. Required Profile Technical knowledge of automation and control systems. Customer service skills. Teamwork. Field technical work experience. Willingness to travel. Conversational level of English. Knowledge of workplace safety standards. Responsible and accountable. Adaptability. Problem-solving skills. Education Level / Certifications Degree in Electronic, Electrical, Automation, Mechanical Engineering, or related field. Knowledge of automation and instrumentation. Experience working with HVAC systems. Experience with BMS systems and communication protocols. Ability to read and interpret electrical diagrams and technical drawings. Advanced English proficiency. Location CDMX/Guadalajara Join Munters and become part of a dynamic team shaping the future of climate solutions. Embrace the opportunity for personal and professional growth in an inclusive, forward-thinking environment. At Munters, your journey is our journey — let's innovate for a brighter future together. A diverse and inclusive organization spurs innovation, lifts performance and creates greater business value. That’s why DEI is the foundation of our long-term strategy. We are committed to building a workplace for everyone and work to counter systemic bias, prevent harassment and discrimination and ensure employee health, well-being, work-life balance, community involvement and more. #J-18808-Ljbffr