Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Career Area Supply Chain and Logistics About The Role Supports customer inquiries for order lead time and order configuration change. Responsible for new orders and order change, making sure requests can be successfully received by order system. What You Will Do Supervising and controlling new sales orders, identifying the key elements and communicating downstream for required actions. Auditing order change requests from customers, evaluating acceptance from a material, production plan, technical and logistics perspective. Serving as primary contact for customer inquiries; providing feedback about lead time, planned timeline, order change, order reschedules, etc. Aligning customers' orders with sales production plan to achieve the monthly goal. Primary contact with other departments to manage sales and customer priorities. Education Required Bachelor's degree in a related field (e.g., Engineering, Procurement, Supply Chain, Business). English from intermediate conversational to advanced. Skills And Experiences Forecasting Intermediate proficiency in Excel for data analysis, trend evaluation, and demand tracking. Basic knowledge of ERP systems (ERC) applied to demand planning and control. Ability to analyze demand peaks in high detail, working collaboratively with customers to align volumes and expectations. Problem Solving Ability to manage internal demand-related issues, ensuring proper and timely escalation when required. Strong capability to identify key demand drivers and apply advanced analytical skills to resolve demand variability. Demand Management 1 to 3 years working in customer service or demand-related functions, with direct involvement in order and customer requirement management. Ability to balance customer requirements with plant operational capacities. Effective Communication Ability to deliver advanced-level feedback to customers based on plant performance and results. Skill in developing and delivering intermediate to advanced presentations to communicate plant results, risks, and action plans to customers. Planning and Organizing Intermediate proficiency in SAP, specifically in the CBS module, for planning, tracking, and controlling demand and order processes. Top Candidates Will Also Have Advanced English proficiency. Knowledge of Power BI and Power Apps. The Caterpillar Code of Conduct states that we will select and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion. Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply. #J-18808-Ljbffr