We’re hiring a Senior Business Analyst – Operations with strong experience in business process analysis, stakeholder management, and driving technology initiatives across global teams. Salary: $60,000 - $70,000 MXN gross monthly Type: Contract or Full‑Time Schedule: Monday–Friday | 9:00 AM – 6:00 PM (EST/CST alignment preferred) Location: Monterrey, Mexico (Onsite – flexible, starting with 1–2 days per month) Requirements: Candidates must be located in the Monterrey Metro Area and possess advanced English skills (mandatory – strong verbal and written communication with global teams). What You’ll Do Build strong relationships with global Operations and business teams Collaborate with technology teams to deliver high‑quality software solutions Define project scope, high‑level plans, and cost‑benefit analysis with delivery teams Document and map current‑state business processes Translate business needs into clear, structured requirements Prioritize requirements based on business impact and value Act as liaison between business stakeholders and development teams Write and manage user stories, ensuring proper understanding by dev teams Support development lifecycle through to production deployment Monitor implementations to ensure alignment with business requirements Conduct research to solve complex business and technology problems Coordinate system testing and user acceptance testing (UAT) Technical Requirements 4+ years of experience as a Business Analyst or similar role Strong experience writing user stories and working with development teams Proficiency in Microsoft tools (Excel, PowerPoint, etc.) Experience documenting business processes and requirements Experience working in Agile environments Strong understanding of SDLC and software delivery processes Nice to have: Experience with Generative AI tools Nice to have: Experience supporting operations or enterprise systems Nice to have: Exposure to global or cross‑functional teams Nice to have: Experience with cost‑benefit analysis and business case development What We’re Looking For Strong communication, leadership, and initiative Ability to self‑direct and proactively drive outcomes Assertiveness and confidence to challenge and speak up when needed Strong collaboration skills and team‑oriented mindset Ability to work with global stakeholders and cross‑functional teams High attention to detail and structured thinking Comfortable working in hybrid/onsite environments in Monterrey #J-18808-Ljbffr