The Salesforce Delivery Manager will own end-to-end delivery of Salesforce programs in Mexico , ensuring predictable execution, strong governance, and high client satisfaction across enterprise engagements. This role operates as a client-facing delivery leader and escalation owner , managing distributed teams across LATAM and global hubs. Key Responsibilities 1. Program & Delivery Execution Lead multiple Salesforce engagements (implementation, enhancement, managed services) Ensure delivery against scope, timeline, cost, and quality commitments Own delivery governance including: RAID management Steering committee updates Drive adherence to delivery frameworks (e.g., KITE or equivalent) Manage financials for engagements including: Forecasting Margin tracking Act as primary client-facing delivery leader Build CXO/VP-level relationships Lead governance forums, QBRs, and executive reviews Own escalation management and ensure rapid issue resolution 3. Team Leadership & Delivery Organization Manage cross-functional teams: Solution Architects QA / BA / PMs Drive accountability, delivery discipline, and ownership culture Support hiring, onboarding, and capability development Maintain delivery quality through:Standard SDLC practices Proactively manage risks and maintain mitigation plans Ensure compliance with security, data, and audit standards 5. Capacity & Resource Management Partner with Resource Management/TA for staffing plans Ensure optimal utilization and demand capacity planning Align team composition with pipeline and delivery roadmap Required Qualifications 10+ years in IT services, with 5+ years in delivery/program management Proven experience managing distributed/global delivery teams Strong understanding of: Excellent client-facing and executive communication skills Fluent English (Spanish preferred for Mexico) Preferred Experience working in LATAM delivery models Exposure to Salesforce industry clouds (FSC, Utilities, etc.) Background in consulting/service organizations #J-18808-Ljbffr