At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico, and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement across North America and around the world. Responsibilities Lead the on‑site execution of the VIP lounge guest experience, including branding, entertainment, staffing, and décor. Ensure the delivery of exceptional, world‑class hospitality service to all guests. Monitor hospitality suppliers to ensure quality, budget compliance, and risk management. Address and elevate queries related to stadium infrastructure and technical aspects of guest areas. Manage VIK sponsor needs and ensure implementation aligns with agreed plans. Support world‑class training programs focused on delivering exceptional customer service. Participate in planning meetings, provide updates, and prepare documents to support guest experience initiatives. Fill in required reports and elevate necessary issues to the central team. Ensure successful knowledge sharing and post‑event debriefing for Guest Operations. Core Competencies Accountability: Demonstrate commitment to responsibilities and objectively analyze one’s behavior. Decision Making: Identify and swiftly make decisions in critical situations, take initiative and calculate risks. Inclusivity: Share information with colleagues across all levels and divisions, influencing others and maintaining a network of support contacts. Initiative: Break new ground, look for unconventional solutions, and produce fresh ideas. Innovation: Break new ground, explore unconventional solutions, and produce fresh ideas. Leadership: Lead colleagues and partners, encourage teamwork, and delegate authority as needed. Vision: Perceive the organization’s global environmental impact, anticipate decision consequences, and formulate strategic plans. Education and Qualifications Bachelor’s or Master’s degree in Sport Management/Business, Hospitality or Event Management. Postgraduate Education focused on International Organizations or Sport Management preferred (not required). Work Experience 5+ years in Guest Operations and Event Services, with Project Management experience. Extensive knowledge of general stadium operations, specifically guest operations and hospitality, and related event services. Experience managing end‑to‑end V/VIP hospitality programs at major sporting events. Languages Fluent in English. Spanish and/or French proficiency is a plus. Technology Skills Proficient in MS Office (Excel, Word, PowerPoint, Outlook, Teams, Visio & Project) and planning software and online collaboration tools. Additionally, FIFA 26 offers a competitive benefits package, which includes medical, dental, vision, disability insurance, life insurance, and a 401k retirement plan. #J-18808-Ljbffr