Overview At Amazon, we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our facilities deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience. OTR Team The OTR team focuses on meeting our customers’ expectations by providing first-class delivery services while liaising with multiple stakeholders to do so. The team is currently seeking a talented Operations Manager to support our operations growth and ensure scalability across the region. Key Responsibilities Setting and communicating the strategy and performance goals while ensuring productivity on route is maximized through training, analysis, and feedback of performance data on a periodic basis. Partnering with the AMZL Delivery Station under the roof (UTR) management team to establish and maintain quality control standards. Proactively identifying and leading process improvement initiatives and Lean tools. Cross-functional coordination and task tracking. Communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program. Strategic planning and forecasting to appraise performance and problem resolution. Ability to manage multiple complex projects simultaneously. Management and execution of cross-functional projects or components of large programs including data gathering, manipulation and analysis, forward‑looking supply chain approaches and communication of insights & recommendations. Creating and implementing improvements to our transportation network that deliver flexible and efficient products on behalf of our customers. Ensuring procedures are followed for safety, building security and product loss prevention. Basic Qualifications Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays. 7+ years of management experience. 7+ years of operational experience. English-language communication skills, both written and verbal. 3+ years of people‑management experience. Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience. Preferred Qualifications MBA or Bachelor’s degree in management, business administration, economics, engineering, marketing. Experience that includes strong analytical skills, attention to detail, and effective communication abilities or experience in managing and troubleshooting network. Experience managing competing priorities across a wide range of stakeholders. Experience in organizational leadership and development or talent management, with experience in a senior leadership role. EEO Statement We are an equal opportunity employer. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. #J-18808-Ljbffr