Field Customer Support Specialist As a Field Customer Support Specialist, you will support customers across a wide variety of lab‑based scientific business sectors meaning your role is very diverse and interesting, no two days are the same! With Waters being a Global Organization, there are endless opportunities for you to learn, grow and develop. Many of our team members have advanced their careers either in their current roles or moving into different parts of our business such as applications support, sales, global support, and leadership. Responsibilities Install, qualify, validate, calibrate, maintain, and repair Waters systems. Analyse and review system and scientific data to determine the source of problems and recommend repair, replacement, or other corrective actions. Coordinate problem resolution with our matrix teams to help expedite repairs and deliver customer satisfaction. Manage customer expectations by communicating work performed and providing follow‑up plans if required. Build strong rapport and trusted advisor partnerships with our customer base to provide them with suitable advice and support on Waters products and services – always looking for potential opportunities as to how Waters can further advance their laboratory operations. Qualifications We ask that you are interested in science, problem‑solving, service, and people. You could have a laboratory, analytical, chemistry, or engineering background. It’s important that you are flexible and enjoy variety in your role as well as being able to build trusted relationships with our customers. Rewards Flexibility – We offer a lot of flexibility within your day both with your time and tasks. Great opportunities for growth, development, and progression. Competitive salary and incentive. Company Car. Wellbeing programs and services, Employee and Family Assistance Program (EAP). Private health care. Strong pension contribution. Employee insurance (Life Insurance, Accident Insurance, Disability Protection, Global Business Travel Accident Insurance). Paid annual leave (6 weeks) plus statutory days. Maternity & Paternity leave. Education/Tuition reimbursement where applicable. Social events on the calendar. Great working environment surrounded by great people. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time. #J-18808-Ljbffr